Every company faces the same challenges. Some successfully transition themselves inside the changing industry. They update their brand and continue ride the Wave. Others struggle. Some even die. Why the difference? Look at companies like Verizon, AT&T, Qwest, Kodak and Yahoo, among many others.
By this point, most businesses understand that they exist in a new reality -- the reality that allows customers to communicate with them and with each other in new, faster and in a more pervasive way. Some businesses are actually doing something about it, too -- hence, the emergence of social CRM, s...
One of the key benefits of branded online communities relates to the idea of treating customers as cocreators or codevelopers. With the advent of social networking, companies can further automate and expand their efforts to involve customers in the innovation process. For most companies, innovation ...
Alcatel-Lucent, the telecom gear-making giant created by their recent merger, said Friday it would slash its payroll by 3,500 more workers than previously planned after posting a sizeable loss for the fourth quarter. The Paris-based company reported earnings for the first time since the $11.4 billio...
Eastman Kodak announced Thursday it would cut 3,000 more workers from its payroll, bringing the total number of layoffs close to 30,000 as the once dominant photography company tries to reinvent itself in the digital age. At a meeting with investors, Kodak laid out plans to generate "profitable digi...
Eastman Kodak shoved its way into the tough world of desktop printing Tuesday by tipping a sacred cow of the segment: the overpriced inkjet cartridge. For a decade, other printer makers relied on the model pioneered by Gillette, which gave away its razors but charged customers a premium to buy repla...
New applications keep converging with cell phone technology -- and the latest, hottest combination seems to be "Flash-enabled" phones. Research by the Boston-based consultancy, Strategy Analytics, forecasts that there are 38 million flash-enabled mobile phone handsets today, but that number is goin...
Leading up to this holiday gift-buying season, the home has become a high-tech focal point. Individuals can now collect content on digital cameras, televisions, and stereos and then send it to various computers via wireless LANs. "Wireless enabled devices are on many shoppers' wish list this holiday...
Film and television giant Viacom is said to be close to announcing a deal to buy video-on-demand site iFilm, a move that would give it an entirely new distribution channel for its deep well of content. Viacom, which owns MTV, CBS and Nickelodeon, among other TV properties, reportedly will pay about ...
As one of the primary functional prongs in CRM, the marketing department should use coordinated customer data to advance the sophistication, even the science, of its practices. Eastman Kodak, Rochester, N.Y., drew customer awareness, perception, satisfaction and purchase information from decades of...
In lieu of facing a court judgment, Sun Microsystems has agreed to pay US$92 million to settle a long-running patent infringement case with Eastman Kodak. Now, observers are perusing the details to get a handle on what it means for the companies and the Internet. Kodak won the jury trial October 1 a...
Sun Microsystems has settled its long-fought patent infringement case with Eastman Kodak, heading off a jury decision on the penalty. Faced with the prospect of paying damages of more than US$1 billion in federal court, the software giant reached an out-of-court agreement late last night, according ...
Sun Microsystems faces the prospect of being forced to pay more than US$1 billion in damages now that a federal court jury has found the computer giant's popular Java languages infringed on a patent held by Eastman Kodak. After a three-week trial, a jury found that Sun violated a patent that Kodak a...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/05/call-center-agent-300x156.jpg
https://www.crmbuyer.com/story/call-center-conundrums-and-how-to-achieve-meaningful-customer-interactions-176505.html
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/05/remote-customer-service-agent-300x156.jpg
https://www.crmbuyer.com/story/knowledge-management-the-silent-star-of-modern-service-176511.html
Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/05/sports-betting-apps-300x156.jpg
https://www.crmbuyer.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/04/accounts-payable-300x156.jpg
https://www.crmbuyer.com/story/how-ap-automation-bolsters-supplier-and-customer-relationships-176476.html
How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/03/robots-warehouse-300x156.jpg
https://www.crmbuyer.com/story/forrester-predicts-net-loss-of-1-42-million-us-jobs-to-automation-by-2032-87461.html
Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/05/marketing-creators-300x156.jpg
https://www.crmbuyer.com/story/zoho-consolidates-marketing-functions-176493.html
Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/04/crm-customer-300x156.jpg
https://www.crmbuyer.com/story/5-ways-chief-customer-officers-can-drive-net-revenue-retention-176563.html
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/02/senior-on-tablet-300x156.jpg
https://www.crmbuyer.com/story/looking-for-love-online-advice-to-protect-your-wallet-87408.html
Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/05/salesman-contract-300x156.jpg
https://www.crmbuyer.com/story/have-we-forgotten-how-to-sell-176516.html
Have We Forgotten How To Sell?
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/04/web-expert-300x156.jpg
https://www.crmbuyer.com/story/digital-skills-front-and-center-176468.html
Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/03/Coeur-dAlene-300x156.jpg
https://www.crmbuyer.com/story/tech-real-estate-grab-headed-to-a-small-town-near-you-87436.html
Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
Enter your Username and Password to sign in.
Social CRM
See all Social CRM