Outsourcing continues to grow at a healthy rate. As the market expands to include a wider range of business processes, competitive cost opportunities in emerging markets are pressuring management decision-making. Currents counter to this trend are in evidence, however. Among the challenges associate...
Some 90 percent of brand owners outsource at least some of their manufacturing, according to AMR Research. In addition, more than half of them expect to increase their use of contract outsourcing over the next two years. While it's been shown that outsourcing adds significant value -- and jobs -- to...
When it comes to CEM I think we're looking through the wrong end of the telescope. I can fully buy into the idea and the importance of treating the customer well and being attentive to the signals a customer gives off by virtue of his or her existence and background. But most CEM "solutions" that ...
Significantly
Minor inconvenience
Unsure if I've been affected
Not at all
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/04/AI-robot-in-business.jpg
https://www.crmbuyer.com/story/how-to-leverage-gen-ai-without-losing-the-corporate-shirt-179123.html
How To Leverage Gen AI Without Losing the Corporate Shirt
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/04/customer-service-agent-smiling.jpg
https://www.crmbuyer.com/story/ai-human-collaboration-and-the-future-of-customer-service-177270.html
AI-Human Collaboration and the Future of Customer Service
https://www.crmbuyer.com/wp-content/uploads/sites/4/2023/06/Gen-AI-chat.jpg
https://www.crmbuyer.com/story/is-generative-ai-the-next-big-cx-thing-despite-its-risks-177049.html
Is Generative AI the Next Big CX Thing Despite Its Risks?
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/04/marketing-creators.jpg
https://www.crmbuyer.com/story/beyond-the-cart-ux-hits-and-misses-can-make-or-break-a-virtual-storefront-177960.html
Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/05/business-meeting-ideas.jpg
https://www.crmbuyer.com/story/morphing-demographics-require-imaginative-pr-strategies-178007.html
Morphing Demographics Require Imaginative PR Strategies
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/02/future-retail.jpg
https://www.crmbuyer.com/story/the-future-of-gen-ai-in-retail-balancing-human-factors-with-revenue-growth-177923.html
The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
https://www.crmbuyer.com/wp-content/uploads/sites/4/2020/04/teamwork.jpg
https://www.crmbuyer.com/story/mastering-ai-powered-crm-puts-onus-on-vendors-to-get-it-right-177248.html
Mastering AI-Powered CRM Puts Onus on Vendors To Get It Right
https://www.crmbuyer.com/wp-content/uploads/sites/4/2024/05/computer-user-perplexed.jpg
https://www.crmbuyer.com/story/retailers-ignoring-customer-privacy-website-usability-put-business-at-risk-178009.html
Retailers Ignoring Customer Privacy, Website Usability Put Business at Risk
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/03/customer-data-analysis.jpg
https://www.crmbuyer.com/story/bigeyes-dependency-driven-monitoring-boosts-reliability-of-crm-data-177279.html
Bigeye’s Dependency-Driven Monitoring Boosts Reliability of CRM Data
Enter your Username and Password to sign in.