Outsourcing continues to grow at a healthy rate. As the market expands to include a wider range of business processes, competitive cost opportunities in emerging markets are pressuring management decision-making. Currents counter to this trend are in evidence, however. Among the challenges associate...
Some 90 percent of brand owners outsource at least some of their manufacturing, according to AMR Research. In addition, more than half of them expect to increase their use of contract outsourcing over the next two years. While it's been shown that outsourcing adds significant value -- and jobs -- to...
When it comes to CEM I think we're looking through the wrong end of the telescope. I can fully buy into the idea and the importance of treating the customer well and being attentive to the signals a customer gives off by virtue of his or her existence and background. But most CEM "solutions" that ...
Ban
Regulate
Maintain status quo
Undecided
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https://www.crmbuyer.com/story/how-to-leverage-gen-ai-without-losing-the-corporate-shirt-179123.html
How To Leverage Gen AI Without Losing the Corporate Shirt
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The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
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https://www.crmbuyer.com/story/is-generative-ai-the-next-big-cx-thing-despite-its-risks-177049.html
Is Generative AI the Next Big CX Thing Despite Its Risks?
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https://www.crmbuyer.com/story/beyond-the-cart-ux-hits-and-misses-can-make-or-break-a-virtual-storefront-177960.html
Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront
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https://www.crmbuyer.com/story/spectrio-digital-signage-gives-ai-assist-to-in-store-marketing-177957.html
Spectrio Digital Signage Gives AI Assist to In-Store Marketing
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5 Ways Retailers Can Sell More Online With a Personal Touch
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https://www.crmbuyer.com/story/a-new-era-of-customer-service-177218.html
A New Era of Customer Service
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Omnichannel, Online Consumers Shift to Mindful Shopping Practices
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https://www.crmbuyer.com/story/landing-intelligent-customer-service-177182.html
Landing Intelligent Customer Service
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