Powerful technologies like deep data, AI and quantum computing should be introduced into society carefully, IBM CEO Ginni Rometty declared in opening remarks at CES. "These tools are so powerful they will solve some of the most enduring problems -- like food safety, waste," she said, "but like all powerful tools, we've got to usher them in safely into society."...
An alarming number of major U.S. retailers, industrial firms, government agencies and other organizations have been hit in a recent wave of cyberbreaches that may signal increasing vulnerability for consumers and businesses alike. Cyberthieves have used a variety of methods to infiltrate corporate c...
A new air taxi service financially backed by Google cofounder Larry Page is set to take off in New Zealand, thanks to an agreement announced this week. Page's Kitty Hawk company, the developer of a new autonomous flying machine called "Cora," will begin testing the service in rural Canterbury, a reg...
Delta Air Lines reportedly canceled 300 flights Tuesday morning, a day after a mammoth outage that forced it to temporarily ground thousands of flights worldwide and ultimately cancel more than 400 of them. Although an update posted at 10:00 p.m. ET Monday night warned that there would be more than ...
Southwest Airlines on Monday announced it was operating on a normal schedule after technical problems delayed hundreds of flights on Sunday. A computer glitch related to the technical systems that powered its customer service operations -- specifically its reservation system -- apparently was to bla...
Delta Air Lines this week announced that it will ban in-flight cellphone calls amid growing opposition to the U.S. Federal Communications Commission's proposal to allow them. Delta employees, particularly flight crews, are opposed to on-board cellphone calls, CEO Richard Anderson said in a memo to t...
Delta Air Lines has outfitted its more than 19,000 flight attendants with Windows Phone 8 mobile devices that it expects will further customer service and facilitate on-board transactions. Specifically, the flight attendants are now using Nokia Lumia 820 devices equipped with a Delta-specific applic...
The travel experience has been enhanced by the portability of the iPhone and its apps. Travel planning, making reservations, and getting information while on the road are all easier with the top five free transportation-oriented apps available for the iOS platform. Orbitz provides strong sort-and-fi...
Customer satisfaction with the airline industry took a dip in J.D. Power and Associates' 2012 North America Airline Satisfaction study after two consecutive years of improvement. The drop was not a large one; overall, passenger satisfaction dropped to 681 index points on a 1,000-point scale. In 2011...
Welcome to a special BriefingsDirect podcast series, coming to you from the HP Software Universe 2010 Conference in Washington, D.C. We're here to explore some major enterprise software and solutions trends and innovations making news across HP's ecosystem of customers, partners and developers. Our ...
When you're talking with your best and most trusted friends, there is no need to defend yourself with disclaimers, overly defined examples, or defensible arguments. The conversation just happens. When two friends know each other well, they finish each other's sentences. Wouldn't it be great to commu...
Novell this week launched the latest version of its collaboration platform. GroupWise 7 is now available on multiple operating system platforms. Novell said the new version delivers significant advances designed to increase end-user productivity, including integrated e-mail and instant messaging, en...
Loyalty schemes had been around for years before their sponsors paired them with purchase power on credit or debit cards. For any best customer program, the business running it measures its effectiveness on two levels -- the top line and the bottom line. On both levels, co-branded and proprietary c...
A rare earnings miss and a soft outlook from eBay helped spark another sell-off on Wall Street today as investors ran for cover from a growing list of disappointments in the corporate profits realm. Major averages ended the session at or near their lowest point so far in 2005. The Dow fell 68.50 poi...
US Airways and United Airlines are already under bankruptcy protection, and Delta Air Lines is skating dangerously close. Consumer members of frequent-flier programs are not considered creditors, but to many, they might as well be. "Consumers are absolutely, unquestionably concerned, and anyone who ...
Africa
Asia-Pacific
Eastern Europe
Europe
Latin America
Middle East
North America
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https://www.crmbuyer.com/story/call-center-conundrums-and-how-to-achieve-meaningful-customer-interactions-176505.html
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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https://www.crmbuyer.com/story/knowledge-management-the-silent-star-of-modern-service-176511.html
Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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https://www.crmbuyer.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
The Sustainable Customer
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Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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