Amazon's announcement of a cloud-based data mining and analysis service, using the eHadoop implementation of MapReduce, potentially opens advanced business intelligence activities to many more businesses and organizations. It's an excellent example of just how much cloud computing can change the w...
Microsoft gave audience attendees at the 2nd annual Microsoft Business Intelligence conference a sneak preview of its forthcoming SQL Server this week, code named "Kilimanjaro." It was an appropriate venue for its debut, given its increased emphasis on BI. New functional areas of emphasis in the ser...
All companies have similar problems, with one of the biggest being the ongoing challenge of growing their revenues. In today's declining economy, companies are seeking new ideas, new solutions, and proven advice to fight off competition and stay above water. The most successful organizations are not...
Attracting and retaining fans are the keys to success in the crowded and competitive online games industry. The Net's growing multimedia communications capabilities are providing not only games developers but businesses of every size and stripe a vastly richer yet less structured environment for CRM...
In a year of consolidation in a hot business intelligence marketplace, IBM, Microsoft, Oracle and SAP secured leading positions in 2007. This has cleared the way for a new generation of BI specialists to emerge and take root. "We like to compare the massive consolidation we saw in 2007 to a forest c...
Candidates, political parties and money might seem to dominate the upcoming 2008 U.S. presidential election, but when it comes to voter relationship management, software rules campaigns and politicking. When qualified U.S. citizens cast a legal ballot to express a preference for a candidate or for a...
The customer is always right -- except for, of course, when he or she isn't. When it's inconvenient for the company, or when the customer asks for something that could negatively affect the company's revenue streams or business model, the customer is never right -- even when he or she is. That's why...
Opposing tensions are much in evidence in the legal wrangle over individual privacy rights and security in the digital environment. The dizzying pace of technological innovation continues as individuals and organizations public and private struggle to come to grips with its implications and ramifica...
Business intelligence is a fast-growing segment area in the on-demand market. BI solutions help enterprises track performance, understand business drivers, and manage an organization's overall operations. "BI is a large, complex set of technologies, processes and methodologies that address all of th...
Verint Systems has entered into a definitive agreement to acquire Witness Systems for $27.50 per share in an all-cash deal that will total roughly $1 billion. The transaction is expected to close in the second quarter, pending approval by regulators and Witness Systems stockholders. The combined pro...
Organizations of all types are increasingly turning to business intelligence applications -- a combination of data mining, statistical and numerical analysis and data visualization -- to better manage and make sense of the ever-growing amounts of data they are collecting. Continuing the mantra of Pa...
Thanks to the increased processing power of today's microprocessors and significantly improved data access and storage technology, it has become easier than ever to apply some rather sophisticated statistical analyses to better understand both business processes and customer behavior. However, the r...
Service centers get a lot more calls with complaints and criticisms than they get showers of praise. All telecom companies experience churn rates way above those of many other industries -- it isn't unheard of for 30 percent of an average telecom company's customers to switch providers in the course...
Like most retailers, supermarket conglomerate Ahold has a customer loyalty card program, and like most retailers, it mines that data as much as it can to help it sell more products. The data it has gathered over the years range far beyond what a certain customer buys every week. It can also determin...
Many sales forces seem to be stuck in a time warp. Selling with a transaction focus to customers who require a consultative or even enterprise approach is driving the cost of supporting these misaligned sales forces to the point of being unaffordable. Conversely, there are companies out there that ...
Very - Already have or will get one
Somewhat - Awaiting more reviews or feedback from trusted sources
Indifferent - Satisfied with current phone
Not at All - Prefer other brands
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/08/frustrated-caller.jpg
https://www.crmbuyer.com/story/customer-retention-by-extraordinary-means-is-not-crm-177075.html
Customer Retention by Extraordinary Means Is Not CRM
https://www.crmbuyer.com/wp-content/uploads/sites/4/2023/07/customer-service-omnichannel.jpg
https://www.crmbuyer.com/story/social-media-integration-the-new-crm-standard-177061.html
Social Media Integration: The New CRM Standard
https://www.crmbuyer.com/wp-content/uploads/sites/4/2023/06/Gen-AI-chat.jpg
https://www.crmbuyer.com/story/is-generative-ai-the-next-big-cx-thing-despite-its-risks-177049.html
Is Generative AI the Next Big CX Thing Despite Its Risks?
https://www.crmbuyer.com/wp-content/uploads/sites/4/2023/03/business-presentation.jpg
https://www.crmbuyer.com/story/customer-analytics-now-a-pivotal-piece-of-the-retail-sales-puzzle-177486.html
Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle
https://www.crmbuyer.com/wp-content/uploads/sites/4/2023/08/AI-circuit.jpg
https://www.crmbuyer.com/story/bridging-the-smb-enterprise-retail-gap-with-gen-ai-177751.html
Bridging the SMB-Enterprise Retail Gap With Gen AI
https://www.crmbuyer.com/wp-content/uploads/sites/4/2023/05/unboxing.jpg
https://www.crmbuyer.com/story/subscription-sales-spur-superior-selling-177636.html
Subscription Sales Spur Superior Selling
https://www.crmbuyer.com/wp-content/uploads/sites/4/2023/09/ecommerce-return.jpg
https://www.crmbuyer.com/story/the-price-retailers-pay-for-flawed-product-information-177772.html
The Price Retailers Pay for Flawed Product Information
https://www.crmbuyer.com/wp-content/uploads/sites/4/2023/07/chess.jpg
https://www.crmbuyer.com/story/subscription-commerce-merchants-innovate-amid-rising-churn-rates-177730.html
Subscription Commerce Merchants Innovate Amid Rising Churn Rates
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/11/crm-gears.jpg
https://www.crmbuyer.com/story/salesforce-starter-is-integral-to-cover-the-crm-waterfront-177092.html
Salesforce Starter Is Integral To Cover the CRM Waterfront
Enter your Username and Password to sign in.
Loading ...
Social CRM
See all Social CRM