The U.S. tech industry is feeling the pain from Europe's deepening economic crisis, according to an article from The New York Times. The technology industry is among the most exposed to Europe's economic problems, according to the article. Analysts hypothesize that about one-third of U.S. tech reven...
The growing world population combined with an increasing number of smart devices, faster broadband speeds, more Internet videos and growth in WiFi connections will see global Internet traffic surge, Cisco predicts. By 2016, global IP traffic will hit 1.3 zettabytes a year, nearly four times its 2011...
Alcatel-Lucent on Tuesday unveiled its 7950 Extensible Routing System core routing platform in a bid to take on rivals Cisco and Juniper Networks, the current leaders in the $4 billion market. The company's seeking to leverage the increasing demand placed on carrier networks by the growing move towa...
CRM Conference is being held May 29 to 31 at the Chicago Hyatt Regency. This annual event offers a unique agenda for retailers, said Devon Wylie, CEO of CRMC. "It's specifically focused on case studies from topnotch multinational retailers. With this approach, attendees can get actionable learnings ...
There was an interesting article about airlines in The New York Times last week, "When Flying 720 Miles Takes 12 Hours," but the subtext was all about CRM, or at least where CRM has to go. If you know me at all, you know I closely attend to macroeconomics and energy issues, and they are all over th...
I clearly hit a nerve last week when I compared Meg Whitman's moves at HP to Tim Cook's at Apple. I do sincerely think Tim Cook was set up to fail. Steve Jobs didn't hire Cook to replace him -- he hired him to do the jobs he didn't want to do. This is why a lot of great companies slide. The existing...
The market for mobile information technology will grow sharply in the next few years as employers increasingly embrace both "at home" telework solutions and the use of other remote access capabilities, including smartphones and tablets. In a February forecast on mobile data traffic, Cisco Systems pr...
Users of mobile devices on GSM networks may soon be able to roam seamlessly from one WiFi hotspot to another without having to repeatedly log in and authenticate their devices. The GSM Association and the Wireless Broadband Alliance are collaborating to create technical and commercial frameworks for...
The notion that the U.S. government workforce is a huge, deskbound bureaucracy is the typical stereotype, but that vision is only part true. The federal workforce is huge, and it may be well be bureaucratic -- but federal workers are not always deskbound. Many federal jobs require mobility. Agricult...
Cisco Systems has revealed plans to acquire NDS Group, paying $5 billion for the video software company as part of an effort to increase investment in its software and video services. NDS software ensures that paid digital content gets to appropriate set-top boxes, smart TVs and consumer gadgets, an...
Chipmaker ARM has announced a tiny product with huge implications. The company unveiled its ARM Cortex M0+, a 1mm microchip it says can push the edge of the Internet beyond your laptop or PC. Everything is on the drawing board -- from a network-enabled fridge to devices powered by your body's heat.
The Columbus Blue Jackets are a team in the National Hockey League, which means their revenue stream thrives -- or dies -- on how well they can sell tickets. The team has an extensive and sophisticated sales operation that fields nearly 300 calls per day. However, the team wanted tech support for it...
FirstRain, an analytics software company that provides personalized, real-time customer intelligence to sales and marketing professionals, has announced the launch of the first Enterprise Customer Intelligence System. The system delivers targeted customer, prospect and industry intelligence directly...
In the run-up to the launch of any of Intel's newest generation Xeon CPUs, most every server vendor and its extended family starts jockeying for position over who has the bragging rights for the fastest, biggest, baddest x86 systems on the planet. The resulting Power Points tend to be mind-numbing, ...
Well, it's been another wild week here in the Linux blogosphere, with the news announcements coming so fast there's scarcely been time for a cape-wearing champion of FOSS to catch her breath. There's been particular excitement around Ubuntu for Android, of course, but that's a topic for another day...
Extremely - Personalization is a must. Without it, there's little chance of earning my loyalty.
Relatively - Personalization is a plus, but I do consider other factors when deciding who gets my business.
Minimally - Personalization is now automated and commonplace. Brands must do more to make me feel special to earn my loyalty.
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https://www.crmbuyer.com/story/playvox-workforce-management-prioritizes-emotional-loyalty-176750.html
Playvox Workforce Management Prioritizes Emotional Loyalty
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https://www.crmbuyer.com/story/messaging-key-to-meeting-changing-cx-preferences-176669.html
Messaging Key To Meeting Changing CX Preferences
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https://www.crmbuyer.com/story/sweetwaters-well-tuned-marketing-is-music-to-shoppers-ears-176751.html
Sweetwater’s Well-Tuned Marketing Is Music to Shoppers’ Ears
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https://www.crmbuyer.com/story/5-types-of-shoppers-and-what-they-want-for-the-holidays-177187.html
5 Types of Shoppers and What They Want for the Holidays
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https://www.crmbuyer.com/story/vr-platforms-deliver-metaverse-style-experiences-to-online-shopping-176865.html
VR Platforms Deliver Metaverse-Style Experiences to Online Shopping
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https://www.crmbuyer.com/story/for-better-crm-results-prioritize-pipeline-over-forecast-176709.html
For Better CRM Results, Prioritize Pipeline Over Forecast
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https://www.crmbuyer.com/story/why-quality-e-gifts-are-smart-business-decisions-177207.html
Why Quality E-Gifts Are Smart Business Decisions
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https://www.crmbuyer.com/story/robotic-letter-writing-lends-a-hand-to-personalized-marketing-crm-176595.html
Robotic Letter Writing Lends a Hand to Personalized Marketing, CRM
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https://www.crmbuyer.com/story/time-to-bring-back-the-corporate-research-lab-176768.html
Time To Bring Back the Corporate Research Lab
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Retail Reality Check: Rewards Programs Do Matter to Consumers
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CloudWorld Reevaluated
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