The Linux Foundation has announced a strategic partnership with ON.Lab and its ONOS project community to develop open source network services. They will build infrastructure for software-defined networking and network function virtualization technology. The foundation will provide its global reach, ...
For some, if you want enterprise transformation, you really need the organizing benefits of enterprise architecture to succeed. For others, the elevation of enterprise architecture as an essential ingredient to enterprise transformation improperly conflates the role of enterprise architecture an...
Apple, Google and others reportedly have entered into a bidding war for the patents held by Nortel Networks, which is liquidating its assets in bankruptcy. Nortel filed for Chapter 11 bankruptcy protection in January 2009 but failed to emerge successfully and began selling assets in mid-2009. Nortel...
Enterprise IT departments are straining despite huge increases in network capacity in the past decade. There are growing concerns over bandwidth availability, interoperability and security, as online video, VoIP, social networking and on-demand application services proliferate. Network providers are...
U.S. stocks rallied late in the session today as some positive earnings news outweighed a spike in weekly jobless claims and the prospect of tighter oil supplies heading into 2005. The Dow, which was down more than 70 points during the trading session, reversed course in late trading and finished hi...
Oil prices and warnings from some key technology companies weighed on U.S. stock markets Wednesday, ending a two-day rally. Markets had performed well both before and after the Federal Reserve, as expected, raised interest rates on Tuesday. Upbeat comments on the economy that accompanied the report ...
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Asia-Pacific
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Europe
Latin America
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Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
The Sustainable Customer
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Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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