The daily barrage of data breach news appears to be eroding confidence in security solutions. Fifty percent of IT pros aren't confident about the ability of their security measures to protect their data, according to a survey released last week by Barkly. The high percentage of IT pros with doubts about their security systems caught Barkly CTO Jack Danahy off-guard.
Salesforce shares held strong on Friday, following Thursday's spike on the company's release of a fiscal fourth-quarter earnings report that beat Wall Street estimates and raised revenue guidance for fiscal year 2017. The stock finished up 11 percent Thursday, at $69.42, and held the gains on Friday...
Consumers continued to put their trust in e-commerce websites in 2012, according to the latest American Customer Satisfaction Index released Tuesday. The ACSI, produced in partnership with the customer analytics experience firm ForeSee, showed e-commerce sites making incremental gains in customer sa...
The idea was simple: Build a large catalog of consumer items and make it accessible in a structured format, unlike what already exists in wide-open search engines like Google. Give users tools similar to what they get on financial Web sites. Give a unique online business experience to both the buyer...
EMI Music has recruited Google CIO Douglas Merrill to head up its growing digital music business, the company announced Wednesday. As president of EMI Music's digital business, Merrill will head a new global function that brings together for the first time leadership responsibility for all of the co...
Rumors are flying that E*Trade and TD Ameritrade are again discussing a possible merger, a long-contemplated move that would create an online stock trading powerhouse. The companies reportedly have been in talks for several weeks, but it's not likely that a deal is imminent. Current discussions are ...
The hedge funds that earlier this week called for online broker TD Ameritrade to find a merger partner renewed their call for the strategic move, saying the company is ignoring a "massive value creation opportunity." TD Ameritrade had responded to an earlier call to seek a merger partner by saying i...
Two hedge funds are pushing TD Ameritrade Holding to pursue a merger with a rival firm, the online brokerage announced Tuesday. As an attachment to its regulatory filing, TD Ameritrade included a May 29 letter from hedge funds Jana Partners and S.A.C. Capital Advisors, which own an aggregate of abou...
Government officials have launched investigations into fraud cases that are costing electronic brokerages millions of dollars. Two of the largest e-brokerages are reporting computer hacking incidents in which criminals apparently manipulated client accounts at TD Ameritrade and E-Trade Financial. TD...
Online retailers and service providers improved their customer satisfaction ratings during 2005 and Web-based retailers continued to do a better job of making buyers happy than their off-line counterparts, according to a new report. The annual American Customer Satisfaction Index E-Commerce Report c...
Seeking to keep pace with rivals in a rapidly consolidating industry, E*Trade Financial will buy Harrisdirect for US$700 million in cash. E*Trade said the purchase of Harrisdirect, an online-only brokerage owned by the BMO Financial Group -- parent company of the Bank of Montreal -- would be "highly...
The online financial services world finds itself back in the mergers-and-acquisition spotlight today as Ameritrade and TD Waterhouse have confirmed reports that they are talking about merging their online brokerages. Ameritrade Holding confirmed that talks were under way with Toronto Dominion Bank, ...
The trend for industries to consolidate through major mergers and acquisitions has made its way back to the e-commerce space, with No. 2 online brokerage E*Trade Financial reportedly posed to make a surprise US$5.5 billion bid to buy smaller rival Ameritrade. Neither company has formally acknowledge...
Oracle has made its third purchase in less than a year, announcing today that it has acquired Oblix, a small identity management software company. Terms of the sale were not announced. Oblix's security software allows for Web access control of single sign-on, identity administration and user provisi...
Stocks overcame a brief spike in oil prices to post across-the-board increases today as investors looked to add to gains made before the long holiday weekend. Lifted by earnings news and by bargain-hunting after nearly two straight weeks of declining share values, stocks managed to post their first ...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
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Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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Have We Forgotten How To Sell?
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
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Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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