Just five years ago, mobile e-commerce was a minor part of the e-commerce landscape. Today, most online searches are carried out from mobile devices such as smartphones and tablets, and 40 percent of all e-commerce is carried out from smartphones. This has forever changed the e-commerce industry. The smartphone is the most important lead channel. Smartphones are an extended part...
Microsoft has unveiled an ambitious plan that would use technology found in the television white space spectrum to develop affordable broadband Internet access for at least 2 million consumers. The aim is to bridge the technology gap between urban and rural American communities. The spectrum is a cu...
Online education company Udacity on Tuesday introduced a new "nanodegree" program in self-driving auto engineering. President Sebastian Thrun made the announcement. The goal is to build a crowdsourced, open source self-driving car, he said. Students will learn the skills and techniques used by self-...
Legendary Australian rock band AC/DC, which had long been queasy about digital formats, has released its music on Apple's iTunes store. AC/DC previously asserted that it wouldn't make individual songs available digitally because each song was part of an album. And the band didn't want to break its...
The Ministry of Commerce in China has approved Walmart's bid to buy a controlling stake of Chinese e-commerce company Yihaodian, part of Walmart's bid to increase its global retail presence. Prior to the approval, Walmart already possessed a 17.7 percent share in Yihaodian, one of the fastest-growin...
Netherlands-based navigation device maker TomTom saw its shares shoot up Tuesday after news broke that it will supply map data to Apple, according to the Associated Press. TomTom was sparse with details on what exactly its collaboration with Apple would entail. PhoneArena.com declared the announceme...
Yahoo may be readying for a significant change in corporate structure -- and headcount. CEO Scott Thompson is getting ready to restructure the company in a move that will entail layoffs that could number in the thousands. "The indications are that the layoffs will be massive," said David Cadden, a p...
Windows 8 tablets may have a very difficult time competing when they finally hit the market, according to the findings of a recent Forrester Research report. U.S. consumer desire for Windows tablets halved between the first and third quarters of this year, said J.P. Gownder, one of the report's auth...
After almost a decade at the helm of open source software vendor Red Hat, Matthew J. Szulik is stepping down, to be succeeded at the start of the New Year by former Delta Airlines executive James M. Whitehurst as president and CEO. Szulik, who replaced Bob Young as CEO in 1999 shortly after Red Hat'...
Despite overvalued dot-coms, looming telecom woes and antitrust squabbles, the boom economy of a few years ago was also rich in ready cash, stock options and jobs, jobs, jobs. In comparison, today's economy is not pretty. Instead of endless flexibility and nonstop prosperity, workers are facing lowe...
At the height of the e-commerce craze, when hundreds of new businesses were going online every week, startups typically overbought Web hosting services. As a result, they often found themselves facing hefty bills for unused server space and unneeded features. However, in today's changed e-commerce e...
Last month Microsoft hosted a summit to discuss major computing problems. The event has become an annual showcase for new research projects and for the massive dollar endowments that Microsoft's advanced-research division -- called Microsoft Research, or MSR -- provides to a worldwide network of uni...
We should have been basking in the dawn of recovery by now, according to some pundits, aglow with relief that the downturn was over at last. Yet, as the United States prepares for an extensive occupation of Iraq, the U.S. government reports a deficit, and business spending stalls, the chances of imm...
In some ways, brick-and-mortar companies have it easy. They can study the successes and failures of firms that came before them. When contemplating a new venture, they can leisurely peer at the practices of giant corporations and thriving mom-and-pop operations to decide which strategy to employ....
As online retailing enters the early stages of maturity and profitability becomes the rule rather than the exception, e-businesses might find they need only reset their goals rather than alter their entire approach. "A lot of what e-tailers were trying to do, in terms of customer attraction and r...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
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Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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Have We Forgotten How To Sell?
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
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Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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