When RightNow Technologies announced plans to acquire Salesnet, executives at Art Technology Group mulled over how the deal might impact them. In the first quarter, the company had launched two on-demand customer service applications -- ATG Answers OnDemand and ATG Customer Care OnDemand -- that co...
Oracle has made its third purchase in less than a year, announcing today that it has acquired Oblix, a small identity management software company. Terms of the sale were not announced. Oblix's security software allows for Web access control of single sign-on, identity administration and user provisi...
Best Buy Co. has announced the rollout of an electronic product code (EPC) strategy designed to increase its supply chain efficiency over the next several years. The company yesterday said it plans to leverage radio frequency identification (RFID) technology to drive the change. RFID allows retailer...
Whether it is CDs or refrigerators, mega-retailer Best Buy believes it has the best deals -- and it wants customers to keep buying by putting them at the center of what it does. The nearly US$25 billion company announced that it just finished almost a yearlong test of its customer-centricity program...
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Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront
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5 Ways Retailers Can Sell More Online With a Personal Touch
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A New Era of Customer Service
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Leveraging AI To Transform Actionable Business Strategies Reliably
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Landing Intelligent Customer Service
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