Enterprise is far from the days when it was enough simply to have a Web presence. More and more sophisticated consumers are shopping for services based not only on what a company offers, but what it offers online and how easy it is to negotiate. A recent study by Keynote Systems, which offers e-bus...
The health care industry might be next in line for the type of mega-merger that has already rocked the retail and wireless communications sectors, with Johnson & Johnson reportedly mulling a takeover of Guidant in a deal that could be worth more than US$24 billion. Published reports said that J&...
A little more than a week ago, JPMorgan Chase withdrew from a seven-year, $5 billion Internet technology outsourcing agreement it inked in 2002 with IBM. It decided to pull IT inside. But this decision represents an anomaly in the outsourcing industry. All news reports verify the accomplishment of a...
First Chicago (now Bank One) initiated the trend of charging for face time with a teller in order to encourage the more cost-efficient use of ATMs. Competitors hastily followed suit. In December 2002, however, the bank dropped this controversial practice, concerned that self-service banking channels...
As the U.S. economy continues to traverse shaky ground, companies are asking more of their IT departments. The root of the problem is that many companies, large and small, have pressing IT needs that are not about to disappear -- but they also have far less capital than they once did. The question i...
Credit cards remain the predominant mode of payment in e-commerce, but other online transaction methods have entered the market in recent years. According to experts, mediated payment services are particularly successful when used at online auction sites, and the clear winner in serving this mark...
Yes - Paying with crypto is very important to me.
Sure -- I have not paid with crypto yet but the idea intrigues me.
Not Sure -- I'm still uncertain about cryptocurrency in general.
No -- Cryptocurrency is a fool's game.
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https://www.crmbuyer.com/story/call-center-conundrums-and-how-to-achieve-meaningful-customer-interactions-176505.html
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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https://www.crmbuyer.com/story/knowledge-management-the-silent-star-of-modern-service-176511.html
Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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https://www.crmbuyer.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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https://www.crmbuyer.com/story/how-ap-automation-bolsters-supplier-and-customer-relationships-176476.html
How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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https://www.crmbuyer.com/story/forrester-predicts-net-loss-of-1-42-million-us-jobs-to-automation-by-2032-87461.html
Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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https://www.crmbuyer.com/story/zoho-consolidates-marketing-functions-176493.html
Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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https://www.crmbuyer.com/story/5-ways-chief-customer-officers-can-drive-net-revenue-retention-176563.html
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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https://www.crmbuyer.com/story/looking-for-love-online-advice-to-protect-your-wallet-87408.html
Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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https://www.crmbuyer.com/story/have-we-forgotten-how-to-sell-176516.html
Have We Forgotten How To Sell?
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
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https://www.crmbuyer.com/story/digital-skills-front-and-center-176468.html
Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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https://www.crmbuyer.com/story/tech-real-estate-grab-headed-to-a-small-town-near-you-87436.html
Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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