Consumer satisfaction with wireless phone service providers has slipped significantly over the last year, according to an annual study released by J.D. Power and Associates yesterday. Overall, satisfaction fell 10 percent compared to 2004. That's the largest year-over-year change in satisfaction sin...
Customer retention has always been an important issue for wireless operators, and they acquired a new problem earlier this year when users gained the right to take their mobile phone numbers with them to a new carrier. In their efforts to retain customers, most focus on services and products. Some s...
McAfee, a provider of intrusion-prevention software, today announced an agreement to acquire Foundstone, a company that offers vulnerability-management applications, for $86 million in cash. Together the companies will offer technologies to help protect IT infrastructure. "Chief information security...
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Landing Intelligent Customer Service
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