Wednesday's salesforce.com IPO offered a rare opportunity for smaller CRM companies to elbow their way into the media spotlight. Many of these competitors claimed that they were taking customers away from the now-public company's customer entourage. Although a salesforce.com spokesperson said that the company couldn't provide a comment to CRM Buyer, Yankee Group analyst Sheryl Kingstone told CRM Buyer: "Th...
Hosted CRM vendor salesforce.com made its NYSE debut Wednesday, and got off to a quick start. After announcing its initial public offering of 10 million shares of common stock at US$11 per share, the company's stock soared to around $17 per share by day's end. The previous day salesforce filed a pre...
Salesforce.com's sforce 2.0 platform "could do for application development and the software business in general what salesforce.com's CRM product has done for CRM. If that is so, it will be sforce rather than hosted CRM that is the true disruptive innovation," Denis Pombriant, vice president and res...
RightNow Hosting 2.0 is a multichannel customer-service offering designed to put customers in the driver's seat, allowing them to control when and how they upgrade the software. "Today, the customer has to be in control. CIOs and CFOs need new flexibility," RightNow CFO Susan Carstensen told CRM Buy...
SAS' IntelliVisor For Financial Services is a new Web analytics system, available via an application service provider (ASP) model, that enables users to harness the powers of prediction to anticipate online customers' next moves. Specifically, the product aims to help e-businesses find out what driv...
The ASP model of software delivery is riding on a strong second wind. Pure online application service providers, especially in the CRM space, are doing very well. And a growing number of software vendors -- Onyx, Blue Martini, Pivotal and Microsoft, to name just a few -- are hosting their products t...
Best Software is jumping on a growing trend in the small business space, online CRM, with the introduction of ACT! for Web, a contact management and sales force automation application that replicates the popular Windows-based program. Geared toward the small business CRM marketplace, its main lure i...
NetLedger is expanding its accounting-CRM online application to include more sophisticated partner relationship management functionality. The company has built on a basic PRM module called Advanced Partner Center. NetLedger rolled out its original CRM app with PRM as part of the mix, "but it did hav...
Very - Already have or will get one
Somewhat - Awaiting more reviews or feedback from trusted sources
Indifferent - Satisfied with current phone
Not at All - Prefer other brands
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https://www.crmbuyer.com/story/customer-retention-by-extraordinary-means-is-not-crm-177075.html
Customer Retention by Extraordinary Means Is Not CRM
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https://www.crmbuyer.com/story/social-media-integration-the-new-crm-standard-177061.html
Social Media Integration: The New CRM Standard
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https://www.crmbuyer.com/story/is-generative-ai-the-next-big-cx-thing-despite-its-risks-177049.html
Is Generative AI the Next Big CX Thing Despite Its Risks?
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https://www.crmbuyer.com/story/customer-analytics-now-a-pivotal-piece-of-the-retail-sales-puzzle-177486.html
Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle
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https://www.crmbuyer.com/story/bridging-the-smb-enterprise-retail-gap-with-gen-ai-177751.html
Bridging the SMB-Enterprise Retail Gap With Gen AI
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https://www.crmbuyer.com/story/subscription-sales-spur-superior-selling-177636.html
Subscription Sales Spur Superior Selling
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https://www.crmbuyer.com/story/the-price-retailers-pay-for-flawed-product-information-177772.html
The Price Retailers Pay for Flawed Product Information
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https://www.crmbuyer.com/story/subscription-commerce-merchants-innovate-amid-rising-churn-rates-177730.html
Subscription Commerce Merchants Innovate Amid Rising Churn Rates
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https://www.crmbuyer.com/story/salesforce-starter-is-integral-to-cover-the-crm-waterfront-177092.html
Salesforce Starter Is Integral To Cover the CRM Waterfront
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