A lot happened while you weren't looking. A stream of articles in December, especially, the week between the holidays, seemed to tie up some of 2012's loose ends and some point to significant changes in the years ahead. They also highlight the difference between hardware and software. In software, w...
For the eighth straight year, Amazon achieved the top position in ForeSee's survey of customer satisfaction during the holiday shopping season. Amazon maintained its No. 1 score of 88 out of 100 in the annual Holiday E-Retail Satisfaction Index. Amazon "continues to do a great job in providing custo...
I was doing some research in the Time Magazine archives -- the best ones I have seen, by the way -- the other day and came across this nugget from 1962: "Despite the discouraging results so far, many scientists argue that military-space research will ultimately produce an overflowing cornucopia of m...
On Dec. 6, Apple announced that it would begin making some Macs in the U.S., reversing a trend building over several years of manufacturing computers in China and setting an interesting precedent. Apple isn't alone in this: HP has also begun shifting some of its PC production back to the U.S. of A.
The mobile experience has clearly changed consumers' expectations of the shopping experience, creating higher expectations. With in-stock notifications, a mobile shopper doesn't have to run around to various stores. Want to ask a question about a product? Many apps offer chat. "This could be in star...
Avaya IP Office joined the BYOD revolution with the release of version 8.1 earlier this year. Now the company is gearing up for more changes, including a forthcoming release that will integrate video functionality into its feature set. It will continue to expand its functionality around mobility in ...
In the beginning, there was Apple's iPad. For a long time, "tablet" meant the iPad and nothing but the iPad. Then competitors began to make an appearance in the tablet market. For CRM vendors, that state of affairs made developing mobile products and strategies much easier. Now, there are several ta...
Microsoft is flying high, certainly internally, after four important announcements in the last couple of weeks: Windows 8, Windows Phone 8, its all-important new Surface tablet, and the MarketingPilot acquisition. It has also made some important announcements around Dynamics CRM. I was at one of it...
You might be tempted to consider social marketing just another idea in an endless stream of things dreamed up by the software industry -- and pundits like me -- to generate more business. Well, you'd be right about some of that, but I'd like to argue that the idea is more than hype and is, in fact, ...
What's the world coming to? Microsoft lost money in the software business last quarter -- the first loss in a decades-long string of positive earnings from the world's biggest software company. Sheesh! Yes, there were extenuating circumstances, but the loss signals the breadth and depth of the impa...
Is hardware becoming sexy again? Why? I noticed an article in The New York Times the other day covering Eric Schmidt's announcement of Google's new gadgets, including a home entertainment device and a tablet. There's history here. Schmidt was CEO of Google, of course, before turning over that job...
Salesforce.com announced it was buying Buddy Media for nearly $700 million on Monday. In any discussion, that's a lot of money, maybe more than Salesforce has yet spent on any acquisition. What's going on? As you might expect, I see economics playing an important role here, and I think there are ...
If you read Steve Jobs by Walter Isaacson, you get a good sense of the rivalry between Jobs and Bill Gates and Microsoft, or between Apple and the rest of the world more generally. But the rivalries were really between that past/present -- and the future -- and Jobs and Gates were only playing part...
M5 Networks has partnered with InsightSquared to create a solution that will allow customers to manage data generated from M5, along with data from other systems, in InsightSquared's business intelligence product. The solution will help customers manage data from their business phone system and othe...
There's been a lot of activity on the Web and in our industry in the last week, and I thought it might be fun to try and tie at least some of it together. Much of it in one way or another involves Facebook -- or "FB," as the proposed ticker symbol suggests. It's widely assumed that its IPO will mak...
Recycle via a manufacturer or retailer program
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Sell or trade in for cash or credit
Donate or give away
Discard in trash
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AI Is Already at a Tipping Point
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