Red Hat and Ericsson on Wednesday announced an alliance meant to speed adoption of open source solutions in the information and communications technology space. The alliance will help promote a range of fully open source and production-ready cloud solutions, spanning OpenStack, software defined-networking and software-defined infrastructure, the companies said, to meet the growing demand for products using 5G and the Internet of Things. Red Hat has a long history of collaborating with Ericsson...
Cisco and Ericsson on Monday announced a partnership to build out a next-generation network for smart things and the carriers and enterprises that want to support such devices. The deal plays to the companies' strengths in cloud, data center, mobility, management and control, networking, routing and...
Verizon on Tuesday announced that it was accelerating its efforts to boost wireless connections to 50 times faster than current offerings. The company has begun putting the components in place to enable it to begin field testing a new, speedier wireless technology, known as "5G," next year. "5G is n...
Encryption has received a lot of attention lately as a solution to the growing data breach problem, but one of the hang-ups dogging the technology has been its ability to play nice in the cloud. That's especially true if an organization wants to control the keys by which its data is scrambled and us...
The Russian government plans to produce a patriotic video game to offset the legions of games in which Russian soldiers are the villains. Russia is also mulling a ban on foreign video games that it claims "distort historical facts." Russia's culture ministry cited Company of Heroes as particularly p...
Businesses depend on their customers, and it would make sense that good customer service would translate into loyalty and sales, but high-tech vendors don't seem to have gotten the message. The average customer experience rating for tech vendors fell from 58 percent to 52 percent since last year, in...
Sprint this week released the $99 ZTE Vital, a high mid-range Android smartphone that could rock the market. The device, which has been pegged as a competitor to Samsung's highly regarded Galaxy S4, has a host of power-packed features and has already divided analysts. "The price is the key," said Ri...
The Raspberry Pi project launched an app store Monday to support its eponymous $35 Linux PC, which hit the market in February. The store will carry both free and paid apps. Its launch has stirred mixed reactions among Raspberry Pi enthusiasts, with some criticizing plans to offer paid apps and other...
Last week, AT&T held a meeting for investment analysts. It will increase capital spending by about 16 percent to $22 billion a year over the next three years to upgrade its wireless and wireline networks. This would be a perfect advertising campaign. AT&T should consider creating an entire m...
Mobile network operators are investing enormous sums into their next-generation LTE networks out of necessity, and with the release of the iPhone 5, with 4G/LTE capability, operators are under even greater pressure to offer LTE services in order to stay competitive. The success of these investments ...
Alcatel-Lucent on Tuesday unveiled its 7950 Extensible Routing System core routing platform in a bid to take on rivals Cisco and Juniper Networks, the current leaders in the $4 billion market. The company's seeking to leverage the increasing demand placed on carrier networks by the growing move towa...
The tumultuous convergence of entertainment devices, greater interaction with the television-viewing experience, and increased involvement of social networks were all in the Klieg lights at the IP&TV World Forum, the Internet television show I attended recently in London. I was immersed in the f...
Every day, I get calls from reporters looking for comments on stories it are writing about AT&T. I'm sometimes asked whether I love or hate AT&T. After giving that question some thought, let me set the record straight: a little of both. I have been a fan of AT&T for many years -- in fact...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/05/call-center-agent-300x156.jpg
https://www.crmbuyer.com/story/call-center-conundrums-and-how-to-achieve-meaningful-customer-interactions-176505.html
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/05/remote-customer-service-agent-300x156.jpg
https://www.crmbuyer.com/story/knowledge-management-the-silent-star-of-modern-service-176511.html
Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/05/sports-betting-apps-300x156.jpg
https://www.crmbuyer.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/04/accounts-payable-300x156.jpg
https://www.crmbuyer.com/story/how-ap-automation-bolsters-supplier-and-customer-relationships-176476.html
How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/03/robots-warehouse-300x156.jpg
https://www.crmbuyer.com/story/forrester-predicts-net-loss-of-1-42-million-us-jobs-to-automation-by-2032-87461.html
Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/05/marketing-creators-300x156.jpg
https://www.crmbuyer.com/story/zoho-consolidates-marketing-functions-176493.html
Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/04/crm-customer-300x156.jpg
https://www.crmbuyer.com/story/5-ways-chief-customer-officers-can-drive-net-revenue-retention-176563.html
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/02/senior-on-tablet-300x156.jpg
https://www.crmbuyer.com/story/looking-for-love-online-advice-to-protect-your-wallet-87408.html
Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/04/supply-chain-shipyard-300x156.jpg
https://www.crmbuyer.com/story/more-transparency-marketing-shifts-can-ease-supply-chain-strain-176538.html
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
The Sustainable Customer
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/04/web-expert-300x156.jpg
https://www.crmbuyer.com/story/digital-skills-front-and-center-176468.html
Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/03/Coeur-dAlene-300x156.jpg
https://www.crmbuyer.com/story/tech-real-estate-grab-headed-to-a-small-town-near-you-87436.html
Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
Enter your Username and Password to sign in.
Social CRM
See all Social CRM