Openprise has announced new partnerships and a new service designed to streamline marketing automation and ABM operations. The new partners offer capabilities such as reverse-IP lookup, business-to-personal-email address lookup, business data in the UK, and more in-depth business-to-consumer and business-to-business data capabilities. Meanwhile, Openprise's new Multi-Vendor Enrichment Strategy Service lets marketers navigate the process of assessing data requirements, evaluating and...
Cloud marketing automation firm Zeta Global on Thursday announced that it has raised $140 million in its largest ever round of financing. Former Apple CEO John Sculley and David Steinberg cofounded the company in 2007. GPI Capital led the Series F financing, which includes $115 million in equity and...
With breaches of consumer data occurring all too frequently, who could be against proposals to improve privacy on the Internet? Well, a broad swath of the e-commerce sector, ranging from CTIA-The Wireless Association to USTelecom and the National Retail Federation, is strongly opposed to a recent pr...
If ever there was a case for conducting online customer surveys, Adam Lasky, global social media coordinator at Spreadshirt, has lived it. "A week after a customer makes a purchase on the Spreadshirt platform, we follow up with a customer review survey," Lasky said. That's how the company learned th...
Facebook added another level of targeting to its advertising strategy Wednesday with the introduction of partner categories, a self-service feature that uses data collected from other channels to deliver ads on the social network. Partner categories will let advertisers target Facebook users based o...
Facebook users will soon see ads in their feeds that are more specifically targeted to what they like and where they've shopped -- both online and offline -- thanks to a series of agreements with data companies announced Wednesday. The agreements expand the social network's Custom Audiences program ...
The Federal Trade Commission on Tuesday announced that it has demanded nine data brokerage companies explain how they collect and use consumer data. The nine are Acxiom, Corelogic, Datalogix, eBureau, ID Analytics, Intelius, Peekyou, Rapleaf and Recorded Future. These sites offer information on just...
Avaya is reportedly negotiating with private equity companies and at least two competitors about selling portions or all of its multifaceted telecom portfolio. Private equity firms are dazzled by Avaya's $6 billion cash flow and low debt levels. Silver Lake, a private equity firm that specializes in...
Two private equity investors have agreed to acquire Acxiom, which provides customer data integration technology, data products, database services, IT outsourcing, consulting, analytics and privacy services. ValueAct Capital and Silver Lake, which focuses on large-scale investments in technology-driv...
EMC Corporation yesterday said it has acquired Acxiom's information grid software for US$30 million. The companies also announced a partnership that will combine Acxiom's grid technology with EMC's portfolio of storage, information management and resource management solutions. As a key component of ...
For the second time in less than a month, Americans are finding out that their private information may be in the hands of identity thieves. Publisher and information broker Reed Elsevier announced today that criminals using a stolen identity and password gained access to information on as many as 32...
A few weeks ago, I wrote a commentary on electronic voting for the Washington Dispatch in which I argued that what makes it possible for conspiracy theorists to use e-voting as the basis of an attack on the legitimacy of an expected Bush victory on November 2 is the client-server architecture, not t...
A man in Florida has been indicted on 144 charges of conspiracy, unauthorized access to a protected computer, device fraud, money laundering and obstruction of justice, after hacking into the database of a high profile marketing company. Scott Levine, 45, is accused of breaking into systems at Acxio...
Consumer information held by Acxiom, one of the largest collectors and processors of such data, was reportedly accessed and downloaded recently by an intruder who broke into the company's massive database. Law enforcement officials, who notified Acxiom of the breach, have arrested a suspect in Ohio....
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
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Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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Have We Forgotten How To Sell?
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
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Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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