Apple has been sizing up the world of television for a long time now with very hungry eyes. The company almost never reveals its plans out loud, of course, but if you test the PH level of the rumor pool, it's starting to look a lot like it did about six years ago, just before the first iPhone came a...
Samsung and Apple have been battling it out in courtrooms all over the world for months, if not years, with the worldwide conflict becoming kind of a dull hum in the background. This motion goes that way, that one goes this way, lawyers keep lawyering, whatever. But what's going on in California thi...
Given its lousy financial performance, periodic bouts of layoffs, questionable patent litigation strategy and security lapses, Yahoo appears to be adrift, listing, off course, capsizing. Name any unfavorable nautical condition, and it probably applies to Yahoo. A large part of the blame for that lie...
The term "SQL injection" sounds pretty scary -- kind of medical, painful, maybe even lethal. And it can be, for websites that fall victim to it. It involves tricking a site into forming a rogue SQL command that prompts a database to deliver its contents right into the hands of the attacker. If it's ...
Everyone in the tech world now suddenly wants to make their own hardware. Apple's been doing it for years, but Microsoft jumped on recently with the Surface tablet, and now Google's sort of making its own tablet too. I say "sort of" because the new Nexus 7 tablet isn't really made by Google. Like ev...
Microsoft's slow crawl to the tablet market is nearly at an end. It's designed the interface of its next operating system, Windows 8, to be easy to use on tablets as well as desktops. It's created a special version, Windows 8 RT, especially for mobile ARM-based devices. It's even shoved out multiple...
The bulk of Apple's Worldwide Developers Conference basically amounts to a massive teach-in for makers of Apple software. But each year the event is kicked off with a traditional big-production Apple keynote, and ever since the company kicked MacWorld to the curb, that keynote has often served as an...
An extremely determined and talented digital intruder can find a way to break through the security of just about any website. So when you hear about a site getting hacked, the fact that there was a break-in doesn't necessarily mean that anyone was incredibly lazy or inept or asleep at the switch. So...
Facebook's big debut on Wall Street turned out to be a milestone the company probably wants to forget as soon as it can, though that won't be possible for a pretty long time. By most accounts, Facebook's IPO was a disaster. Not a total disaster, of course -- several new millionaires and billionaires...
Wireless carriers have begun to realize that when you offer flat-rate, all-you-can-eat deals, it tends to bring out the pig in people. Whether it's food or beer or cellular data, customers will gorge themselves on it, and the buffet arrangement can quickly turn into a money-losing proposition if you...
It's been more than a week since Yahoo CEO Scott Thompson's resume blew up in his face, and by the looks of things, the Yahoo board isn't bothered by it. They're not bothered enough to fire the guy, anyway. Thompson's still in charge at Yahoo, and a week's worth of morale-melting embarrassment and h...
This past week has been especially kind to Samsung. Big sales numbers were followed by the unveiling of the Galaxy S III, the company's latest flagship phone and one that could very well own the market this summer. The S III runs Android Ice Cream Sandwich, the latest version of Google's operating s...
A lingering cloud of Google vaporware finally condensed recently into an actual product. Google Drive has been a subject of speculation for years, but now the company's own cloud storage service is here for real. Google Drive lets anyone store a few gigabytes worth of data on Google's servers. The d...
A San Francisco courtroom is presently the center ring in the worldwide tech IP litigation circus. While other legal battles over mobile device patents and copyrights are as down and dirty as ever in places like Germany, Australia, and elsewhere in the U.S., the fight between Oracle and Google over ...
Apple has been accused of acting as ringleader of a price-fixing racket, enlisting half a dozen market-dominating companies in a conspiracy to profiteer through anticompetitive practices and artificial price inflation. The market: e-books. The U.S. Department of Justice has sued Apple along with a h...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
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https://www.crmbuyer.com/story/call-center-conundrums-and-how-to-achieve-meaningful-customer-interactions-176505.html
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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https://www.crmbuyer.com/story/knowledge-management-the-silent-star-of-modern-service-176511.html
Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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https://www.crmbuyer.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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https://www.crmbuyer.com/story/how-ap-automation-bolsters-supplier-and-customer-relationships-176476.html
How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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https://www.crmbuyer.com/story/forrester-predicts-net-loss-of-1-42-million-us-jobs-to-automation-by-2032-87461.html
Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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https://www.crmbuyer.com/story/zoho-consolidates-marketing-functions-176493.html
Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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https://www.crmbuyer.com/story/5-ways-chief-customer-officers-can-drive-net-revenue-retention-176563.html
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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https://www.crmbuyer.com/story/have-we-forgotten-how-to-sell-176516.html
Have We Forgotten How To Sell?
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
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https://www.crmbuyer.com/story/digital-skills-front-and-center-176468.html
Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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