Database sales posted strong gains in 2003, with IBM and Microsoft winning market share but Oracle benefiting the most from the rise of Linux, according to a new report from Gartner Dataquest. Gartner said the worldwide market for relational database management systems grew 5.1 percent last year to ...
In a recent report, Gartner estimated that 57 million U.S. adults received a "phishing" attack e-mail within the past year, and half of those who responded became victims of identity theft. Phishing is a tactic used to get credit card information from consumers who believe they are visiting legitima...
Research firm IDC has predicted overall PC semiconductor revenue, from desktop and mobile units combined, will grow 18 percent to US$53.6 billion in 2004, marking the highest annual growth rate expected during the study's forecast period. "The recovery of the PC semiconductor market will hit its str...
Early reports suggest holiday e-commerce sales grew well over 30 percent from 2002 levels, helping the e-tail industry record its best-ever season, even without the type of must-have gift items that have driven sales in past years. Total holiday season spending online -- measured from November 1st t...
A year after launching its Trustworthy Computing initiative, Microsoft still suffers from a security image problem, with key executives at 75 percent of companies polled by Forrester Research saying they worry about vulnerabilities in the software firm's products. However, the research firm also not...
Wireless technology is gaining traction among consumers, especially as WiFi hot spots continue to proliferate. But in enterprise environments, adoption of wireless services has been slowed by cost and uncertainty about their value. Nevertheless, a new report by the Yankee Group forecasts an increase...
Oracle continues to hold the lion's share of the market for database software, but two hulking rivals, IBM and Microsoft, have chipped away at the company's onetime stronghold, according to a new report from IDC. The report said Oracle's share of the market for object and relational database managem...
Venture investing plunged nearly 50 percent in 2002, dipping to levels last seen in 1998, according to the latest MoneyTree Survey from PricewaterhouseCoopers, Venture Economics and the National Venture Capital Association (NVCA). During the year, venture financiers invested just $21.2 billion, comp...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
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Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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https://www.crmbuyer.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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Have We Forgotten How To Sell?
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
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Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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