Even at this early point in the AI era, we may be seeing a divergence. On one side, we can easily see vendors bending over backward to deliver ethical AI apps and services, and on the other, a real conundrum. ...
I bought Lenovo’s Chromebook Duet 5 for an attractive price from a major national electronics store. In hindsight, that was a purchase I wish I could undo
For those born after the mini-computer era (co-terminus with the original Star Trek), dilithium is the fuel used to power a warp core propulsion system needed for interstellar travel. Dilithium is both naturally occurring and rare, and when it melts, from overuse of the warp core, the starship is ba...
Let's start a new meme/hashtag/acronym: Global Information Network, or GIN. I know there's double entendre here, but we're entitled to have a modicum of fun in life, no? I've been writing about the coming of an information utility for a while, but even my visions don't match what we're watching unfo...
People are freaking out about reports of NSO Group's Pegasus surveillance tool being used to spy on journalists, political dissidents, and other opponents of regimes worldwide. It's disheartening, and worth discussing. But why are we shocked? In Pegasus' case, the game theory is clear: some company ...
If you search for "why CRM fails" you get over three million results. Analysts report that close to half of all CRM projects fail and about 40 percent of CRM software purchased goes unused -- because sales teams don't want to use software that makes them glorified data entry clerks and still doesn't...
Two things are happening simultaneously: The RSA Security Conference is in full swing and so is COVID-19. It's a strange juxtaposition. The conference is going on undeterred just a few blocks from where the mayor declared a state of emergency due to the ongoing spread of the virus. There's also topi...
As most security pros know, application containers -- Docker, rkt, etc. -- and the orchestration elements employed to support them, such as Kubernetes, are used increasingly in many organizations. Often the security organization isn't exactly the first stop on the path to deployment of these tools.
If you're like most security pros, chances are pretty good that you're starting to get frustrated with microservices a little bit, or maybe a lot. Microservice architectures -- that is, architectures that leverage REST to build a number of small, distributed, modular components -- are powerful from...
Salesforce used its annual Dreamforce mega-show to make a host of announcements, ranging from contact center partnership with Amazon to a smart speaker tool for sales. For the most part, the keynote featured practical applications of Salesforce technology. Some Dreamforces focus on the highly aspira...
I have loved the story of Ring doorbells ever since seeing the CEO Jamie Siminoff on TV's Shark Tank years ago. I also loved the SimpliSafe story with CEO Chad Laurans. Companies like these, started by creative entrepreneurs, are changing the security industry. However, there are several problems us...
It's easy to take things you see every day for granted. We take the sun rising and setting for granted, for instance, and that's a good thing, because it helps us organize our lives. However, in business taking things for granted is a hazard. Change is everything these days, and that means the conce...
Microsoft once again is making a move in wireless with its new foldable smartphone called "Surface Duo." The company tried and failed to break into wireless several times over the last couple decades before finally pulling the plug. Now it is back. Will the Surface Duo give Microsoft a chance to suc...
I wanted to like Kara Swisher's recent piece about Facebook's attempt to wrestle with its demons, but I can't. It feels too much like self-delusion. To cut to the chase, Facebook announced it was forming an oversight board with responsibilities for policing its domain and reducing or even eliminatin...
When word came out that Motorola was rereleasing its hit Razr smartphone, I was excited. Now that it has been delayed until the end of the year, the sizzle seems to be lessening a bit. Razr was hot more than a decade ago, but then it quickly faded away when the iPhone and Android stole the show. Mot...
Accessibility of service
Convenience in any situation
Cost-effectiveness
Eco-friendliness
No need for parking
Safe ride when having too much fun
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How To Leverage Gen AI Without Losing the Corporate Shirt
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The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront
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Spectrio Digital Signage Gives AI Assist to In-Store Marketing
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5 Ways Retailers Can Sell More Online With a Personal Touch
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A New Era of Customer Service
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Omnichannel, Online Consumers Shift to Mindful Shopping Practices
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Landing Intelligent Customer Service
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