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"The bar is being raised in customer service, and customers want a seamless experience across the Internet and the contact center," stated Wes Hayden, president and CEO of Genesys The combined functionality has been built around an adapter for Genesys 7.5, which simplifies int...
Most people can visualize the classic customer service environment: hundreds of agents sitting side-by-side in a large contact center, all working off the same script, working the same shifts and being monitored in the same manner. The mass media has reinforced this vision of customer service facilities as work farms located in the middle of nowhere, staffed with unhappy employees...
"The Genesys Customer Interaction Portal enables managed service providers to introduce new business models and provide customers with more control over their voice applications," said Wes Hayden, president and CEO of Genesys "Service providers can expand their product portfol...
"By acquiring VoiceGenie -- just three months after acquiring GMK, a leading provider of self-service solutions in Brazil -- we reaffirm our commitment to the voice self-service market," said Wes Hayden, president and CEO of Genesys Leader of the Pack...
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