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Results 1-2 of 2 for Swamy Viswanathan

10 Steps to Customer Self-Service Nirvana

Self-service is a concept that has been evolving. In decades past, self-service meant providing a detailed manual. The downside, of course, was that a printed manual could not be updated dynamically and was costly to distribute. ...


How to Tear Down the Language Wall

Less than 15 years ago, establishing a global presence was a conscious decision that a company made. It usually involved long and complex discussions about offices, physical presence and physical travel. ...

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