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Results 1-2 of 2 for John Higgins

Taking Airline CRM Efforts to New, Higher Altitudes

Consider the advantages of joining an airline frequent flier program (FFP): The more you travel, the more points you earn. On the other hand, the more you travel, the more likely your baggage will be lost. Or the airline will still charge a fee for converting frequent flier points into a "free" extra trip. Or the airline will change its policy and impose an expiration date for using your thousands of hard-earned mileage points...


The State of BPM: Poised for Takeoff

Nothing like a recession to spur business growth ...

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