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Though integration has become a mantra for enterprise software users, this is an area that really is getter better all the time. Still, it can be such a problem for companies that it bears mentioning. "Many C-level executives today are trying to get a clean, easy answer on this issue ... and there still isn't one," AMR Research senior analyst Louis Columbus told CRM Buyer. Seamless integration is still largely a mythical ideal, he said. The reality usually involves trade-offs and patchwork solutions.

"BEA has to stay current with the times in order to keep developers loyal," AMR Research senior analyst Louis Columbus told CRM Buyer. E.6 also includes a number of advances, Fernandez said, with its focus on melding analytical and operational CRM capabilities....

A strong technology developer, Onyx has made major strides in performance and usability with its rollout of Enterprise CRM 4.0, according to Louis Columbus, senior analyst at AMR Research, which, in fact, uses an older version of the software developer's CRM products. Columbu...

"Active Decisions has created a strong product strategy to guided selling in chosen core verticals," AMR Research senior analyst Louis Columbus told CRM Buyer. He noted that Active Decisions' expertise in J2EE (Java 2 Enterprise Edition) and XML (extensible markup language) development "shows potential for propelling their guided-selling applications into other verticals as well."

However, as in the general CRM space, SAP has yet to best Siebel with its vertical products. "Siebel is by far the top vendor in industry-specific applications," AMR Research senior analyst Louis Columbus told CRM Buyer. ...

And AMR Research analyst Louis Columbus applauded Baan's recent initiatives. "Baan is in earnest relaunching its supply chain and product life cycle management (PLM) applications and unifying them with CRM in a single data model," he told CRM Buyer, adding that "the concept of a single data model for CRM, SC and PLM has a lot of merit to it."

"J.D. Edwards has sensed the configuration market well," AMR Research senior analyst Louis Columbus told CRM Buyer Magazine Product configurators, which can be used for any number of manufacturing strategies from mass customization to assemble-to-order to design-to-order, have...

Louis Columbus, senior analyst with AMR Research, told CRM Buyer that the growing inclusion of PRM in CRM suites is an endorsement of the new software niche. "It's very significant, especially [the NetLedger module], because it recognizes that PRM in the mid-tier is something that can deliver hard numbers and drive revenues," he said...

"It's a great idea, and Oracle will need to do this more and more often to prove they are competitive at a price/performance level with potential clients outside of their customer base," Louis Columbus, senior analyst with AMR Research, told CRM Buyer. "Clearly, on the sell side -- and specifically, in CRM -- Oracle's ability to attract entirely new customers hinges on the price/performance and ROI (return on investment) they deliver."

When it comes to the ultimate server, though, AMR Research analyst Louis Columbus told the E-Commerce Times that "Hewlett-Packard's rx5670 is a prime example." Brian Cox, product line manager of business critical systems at Hewlett-Packard, told the E-Commerce Times that until...

AMR Research analyst Louis Columbus told CRM Buyer that integration is thenumber one priority for application and platform vendors alike. Thepoint is not lost on Commerce One, which cited a Forrester Research prediction that companies will spend an average of US$6.4 million each onintegration efforts in 2003...

The new tech direction holds out the possibility that Edify could move toward Web services at some point in the future, AMR Research analyst Louis Columbus told CRM Buyer. "Relying on SOAP and XLM (extensible markup language) technologies, Edify is setting a strong pace towar...

For example, AMR Research analyst Louis Columbus told the E-Commerce Times that dot-com mania brought integration to center stage. "Integration is king. That was a huge lesson," he said. Enterprises found that to develop a comprehensive e-commerce strategy, their applications...

AMR Research analyst Louis Columbus told the E-Commerce Times that he believes eBay and PayPal arrived at a fair price. However, he noted, "Paying more would have been pushing the ROI envelope." ...

"It has really caught on in the last 12 months," Louis Columbus, an analyst with AMR Research, told the E-Commerce Times. He noted that XML has become somewhat of a de facto standard Columbus said that for enterprises to get the most out of order-management applications, a key...

"Trying to regulate and control the mechanisms by which people gamble or do other illegal, immoral acts with the aid of the Internet is like trying to regulate who uses what freeway at a given time of day," Louis Columbus, an analyst with AMR Research, told the E-Commerce Times...

Another "real shot in the arm" for the exchange, according to AMR Research sell-side e-commerce senior analyst Louis Columbus, was an online auction held by DaimlerChyrsler through Covisint in May. Five suppliers participated in the four-day auction and over 1,200 parts changed hands. The total value of orders placed during the auction was $3 billion, the company said...