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Most of the variables focus on performance criteria, according to Denis Pombriant, vice president and managing director of Aberdeen Group's CRM practice. "That is why it is valuable for the buying organization to understand, for example, 'uptime,' not simply from a percentage basis but in terms of hours, minutes and days," he told CRM Buyer Magazine...

Denis Pombriant, vice president and managing director at Aberdeen Group, agreed, telling the E-Commerce Times that the technology adoption curve is becoming more granular,reflecting a shift away from the monolithic enterprise market and into the swarming SMB market. "Our research shows that the torch is being passed from early adopters to the early majority," he said...

Aberdeen Group vice president Denis Pombriant told CRM Buyer that J.D. Edwards has a "reasonable strategy" for staying competitive in the mid-enterprise CRM market. "They've always focused more energy and attention on their installed customer base," he explained. "They're taking care to focus on the verticals in which they've done well."

Smaller vendors tend to lead the way in technology advances, said Denis Pombriant, vice president and managing director of Aberdeen Group's CRM practice. "Frequently, point applications are the ones that drive innovation," he told CRM Buyer Magazine. "A company may need a particular application because a vendor has recognized a new niche and built a solution for that particular business problem -- and no other vendor has recognized it yet."

"One of the biggest developments in sales force automation in the last year is the addition of analytics," Aberdeen Group vice president of CRM research Denis Pombriant told CRM Buyer. "Siebel is a leader in offering tightly integrated analytics, which provides greater visibility into the pipeline."

A possible barrier to UAN's success is, obviously, market acceptance. "UAN represents an important stride, but we don't know if the marketplace has accepted it or not," Denis Pombriant, vice president and managing director of Aberdeen Group's CRM practice, told CRM Buyer. "That is going to be interesting to watch." ...

Siebel 7.5 "is the next logical evolution for Siebel," Denis Pombriant, vice president and managing director of Aberdeen Group's CRM practice, told CRM Buyer Magazine. Last year, Siebel introduced a modularized architecture that made its suite more Web-centric and provided a higher capacity for conventional client-server applications, he said. "With 7.5, they have taken the next step in building in business processes, methodologies and industry-specific best practices."

J.D. Edwards, for example, has set its sights on being the leading CRMvendor in its considerable installed base with manufacturing companies.And Aberdeen Group vice president Denis Pombriant told CRM Buyer that the company seems to be doing the right things to make that happen...

To be sure, manufacturers were never counted among CRM's early adopters. Until recently,the space was largely dominated by theERP (enterprise resource planning)vendors, in particular SAP, and to alesser extent, Baan. Blue Martini will find significant competition from SAP'smanufacturing CRM vertical, Denis Pombriant, vice president and managing director ofAberdeen's CRM practice, told CRM Buyer...

While Gartner and other consulting firms laud E.piphany's technology as innovative, the vendor's financials have taken a turn for the worse -- along with the rest of the industry. Shortly after the release of 6.0, the company announced staff cutbacks, albeit in the least productive divisions, according to Denis Pombriant, vice president and managing director of Aberdeen's CRM practice...

Denis Pombriant, vice president with Aberdeen Group, told CRM Buyer Magazine that process definition has been the sticking point of Web services, up to thispoint. While such standards as XML (extensible markup language) can beused to define data for interchange between applications, workflows aremore difficult to document...