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Customer Retention by Extraordinary Means Is Not CRM

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New Sweetwater CEO Amplifies Vision for Music Retail

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Is Generative AI the Next Big CX Thing Despite Its Risks?

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Customer Analytics Now a Pivotal Piece of the Retail Sales Puzzle

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Marketers’ Texting Schedule Can Make or Break Consumer Engagement

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Subscription Sales Spur Superior Selling

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Customer Commerce Offers SMBs an E-Commerce Path to Better CX

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The Price Retailers Pay for Flawed Product Information

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Einstein 1 and the Big Shift