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Results 20-34 of 34 for Maria Verlengia

CRM for the Small Business, Part 5: How to Save a Troubled Implementation

Part 1 of this series on getting started with CRM addresses factors to consider when deciding whether the time is right to take the plunge.Part 2 offers advice on how to choose the right CRM tool.Part 3 provides some guidance on preparing for contract negotiations.Part 4 tackles the all-important step of embarking on an implementation ...

CRM for the Small Business, Part 4: Getting the New System Up and Running

Part 1 of this series on getting started with CRM addresses factors to consider when deciding whether the time is right to take the plunge.Part 2 offers advice on how to choose the right CRM tool.Part 3 provides some guidance on preparing for contract negotiations ...

CRM for the Small Business, Part 3: What to Expect During Contract Negotiations

Part 1 of this series on getting started with CRM addresses factors to consider when deciding whether the time is right to take the plunge.Part 2 offers advice on how to choose the right CRM tool ...

CRM for the Small Business, Part 2: Choosing the Right CRM Tool

Part 1 of this series on getting started with CRM addresses factors to consider when deciding whether the time is right to take the plunge ...

CRM for the Small Business, Part 1: When Is It Time to Invest?

Ken Jones, cofounder and executive director of Maximo Nivel, an executive language center, knew his company needed a CRM tool as early as 2006. His company was growing fast and using a variety of tools to meet CRM needs, including Outlook. Unfortunately, like many small business owners, Jones was unaware of any CRM options available ...

BEST OF ECT NEWS

Turning CRM Agony Into Ecstasy

This story was originally published on Oct. 30, 2009, and is brought to you today as part of our Best of ECT News series. ...

BEST OF ECT NEWS

In Search of the Elusive Qualified Lead

This story was originally published on July 28, 2009, and is brought to you today as part of our Best of ECT News series. ...

BEST OF ECT NEWS

Eye on Time: Should SMBs Watch the Clock?

This story was originally published on Oct. 2, 2009, and is brought to you today as part of our Best of ECT News series. ...

CRM for the Small Biz: Turning Agony Into Ecstasy

Small businesses frequently rely on a haphazard assortment of tools to manage their CRM processes, such as email, contact managers and spreadsheets. However, such methods are usually not sustainable or scalable. ...

Should a Small Business Watch the Clock?

Many small businesses fail to fully utilize automated time-reporting tools or shy away from them altogether. ...

MARKET SNAPSHOT

The BI Outlook: A Bright Spot of Growth in a Gloomy Economy

One business sector weathering the current economic downturn is that of business intelligence (BI). In fact, Hans Hultgren, director of the Data Warehousing and Business Intelligence program at Daniels College of Business, told CRM Buyer that business intelligence is growing and will continue to do so ...

The Neverending Quest for Qualified Leads

In the past, businesses typically used lists of leads in a type of marketing strategy that Michael Port, author of Book Yourself Solid, refers to as "interruption marketing." The goal was to get in front of a potential customer, book an appointment, and sell the product ...

Outsourcing’s No Longer In

In the past, companies with tight budgets frequently turned to outsourcing during tough financial times. The current global recession, however, has curtailed outsourcing as much as it has other parts of the economy ...

Toiling Away in ‘White-Collar Sweatshops’ – aka Call Centers

Sarah Betesh's career in customer service began in box office call centers at venues such as the Walnut Street Theater in Philadelphia. She moved on to Tickets.com and Vertical Alliance, at one point becoming a call center manager. ...

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