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TeleTech Holdings (Nasdaq: TTEC) said Friday that it has been hired by DSL Internet access provider NorthPoint Communications (Nasdaq: NPNT) to assist in scheduling customer installations ...

Dutch business software firm Baan Company saw its share price drop nearly 30 percent in European trading Wednesday, adding to renewed fears that the company is teetering on the brink of survival ...

Sitel Corporation (NYSE: SWW) said today that it has signed a broad-ranging exclusive partnership with a leading Japanese telemarketing services company to deliver CRM solutions to each other's clients in their home markets ...

Boulder, Colorado-based SmartTalk, Inc. said today that it has been chosen by music retailer BMG Music Service to host a direct marketing campaign ...

Dataquest, Inc., a unit of research firm GartnerGroup (NYSE: IT), said worldwide database software spending reached $8 billion in 1999, with Oracle leading the way ...

Data warehousing company NCR Corporation and Experian announced today that they have signed a joint marketing agreement to offer integrated CRM solutions to the telecommunications industry ...

The U.S. Federal Trade Commission (FTC), Securities and Exchange Commission (SEC), and Commodity Futures Trading Commission (CFTC) announced Monday that they have halted ad campaigns by 14 online brokerages that promised easy profits using their systems ...

NBCi Internet, Inc. (Nasdaq: NBCI), the Internet network arm of NBC, announced Tuesday that it has acquired Husdawg Communications, a CRM provider for the computer hardware and software industry ...

Lake Forest, Illinois-based eLoyalty (Nasdaq: ELOY) said Monday that it has signed the first customer for its Loyalty Foundation, a hosted CRM suite that it says offers customers an alternative to on-premise solutions with no capital investment ...

Juno Online Services (Nasdaq: JWEB), the world's second largest ISP, said Monday it has selected IslandData to be its primary e-mail support tool ...

WebTone Technologies and Unica Corporation announced the launch of an integrated CRM solution Monday ...

Application service provider (ASP) Interliant, Inc. (Nasdaq: INIT) announced Monday that it has signed a multi-year contract with Freeinternet.com to provide CRM and financial management applications ...

Enterprise portal Viador (Nasdaq: VIAD) and Zamba Solutions (Nasdaq: ZXBA) announced Monday that they have formed a partnership to deliver CRM solutions through an enterprise portal ...

Quintus Corporation (Nasdaq: QNTS) announced Monday that free Web site provider OhGolly.com has selected it to communicate with and track its customer interactions ...

NetCustomer.com received airplay Monday, when Internet radio broadcaster NetRadio announced it has selected the Fremont, California-based company's CRM services ...

Software giant Oracle Corp. (Nasdaq: ORCL) told its user groups Thursday that the planned upgrade of its CRM 11i version will be ready to ship by next month ...

Database and Internet marketing provider Epsilon said Thursday that it has been chosen by MGM Grand, the famous Las Vegas hotel, to assist the hotel's CRM efforts. The Burlington, Massachusetts-based company will help sift through data and craft Internet marketing for the hotel ...

Sedona Corporation (Nasdaq: SDNA) announced Friday that it has signed a contract to provide CRM software to Central Bancompany, a $4.5 billion Missouri-based bank holding company ...

After reporting slumping sales for the 10th consecutive quarter last week, Baan Company N.V. (Nasdaq: BAANF) said Thursday that CMG, a global Information and Communications Technology (ICT) service provider with offices scattered throughout Europe, selected its CRM solution to support the company's telecommunications operation ...

Broadway & Seymour Group, a unit of research and engineering giant SAIC, said Thursday that it has signed a marketing agreement with communications ASP Telera to integrate its CRM solution with Telera's Intelligent Communications Network ...