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Anthony Mitchell , an ECT News Network columnist, has been involved with the Indian IT industry since 1987, specializing through InternationalStaff.net in offshore process migration, call center program management, turnkey software development and help desk management. He may be contacted at Mitchell.tel...

Anthony Mitchell , an ECT News Network columnist, has been involved with the Indian IT industry since 1987, specializing through InternationalStaff.net in offshore process migration, call center program management, turnkey software development and help desk management ...

An American's first impressions of India often include images of alternate approaches to trash management, intermittent electrical power supplies and issues of environmental sustainability ...

An American's first impressions of India often include images of alternate approaches to trash management, intermittent electrical power supplies and issues of environmental sustainability ...

An American's first impressions of India often include images of alternate approaches to trash management, intermittent electrical power supplies and issues of environmental sustainability ...

The Pakistan Software Houses Association (P@SHA) recently handed out its peer awards for the Pakistan IT industry. The awards provide an industry snapshot at a time when Pakistan has become the third most popular global IT outsourcing destination on RentACoder, an outsourcing marketplace. India and the U.S. are the top two outsourcing destinations ...

What is the future of the call center industry over the next five years? Here are a dozen predictions: ...

Describing a similar incident in 2005, ECT News Network columnist Anthony Mitchell wrote, "Call centers in India that operated solely with Reliance as a telcom and Internet service provider face financial losses, and some are expected to close as a result. Not only have these sole-supplier facilities lost operating revenues, some have lost clients as well."

The planning and preliminary implementation processes for shifting IT-enabled work to offshore locations are similar for back office work, customer service operations, and knowledge process outsourcing, or KPO ...

How to draw the advertising industry into the secondary market for domain names is preoccupying the domain name industry this year. Domain industry convocations have been grappling with the issue, seeing it as providing an opportunity for the secondary market to scale up and achieve sustained profitability and liquidity ...

Search advertising is like an onion -- simple on the outside but increasingly complex inside. Online advertising is discussed today the way bandwidth was discussed during the 1990s. Everybody is talking about it, nobody can get enough of it and much of people say about it is either nonsense or wishful boasting ...

Cost increases are squeezing margins for outsourcing companies providing software and call center services to U.S. customers from popular international destinations. No immediate price increases for U.S. customers are possible for suppliers that are locked into fixed-term contracts in U.S. dollars, but price changes could be sought in contract renewals, extensions, and in the pricing of new contracts...

Direct search, or direct navigation, occurs when a potential customer guesses a domain name and types it into his or her browser address bar. The domain name often corresponds to the type of product or service being sought ...

The most common and least understood marketing barrier facing outsourcing service providers is the absence of a strong brand. Most brands associated with IT and IT-enabled services (ITeS) companies are chosen on the basis of criteria relevant to where outsourcing firms are based, rather than where they intend to do business ...

Successful entry into U.S. markets is difficult for outsourcing companies operating within North America. For call center and business process outsourcing (BPO) firms seeking to gain initial market entry or to expand their market share from offshore locations, it is even tougher ...

Colorblind people represent a significant but often neglected talent pool and consumer segment. Ten percent of Caucasian American men but less than one percent of women are estimated to have some form of colorblindness. Identifying opportunities to make products usable by as many people as possible, without degrading overall quality or performance, is a quality assurance function that is not always well understood or practiced...

Ten percent of Caucasian American men but less than one percent of women are estimated to have some form of colorblindness. Colorblind people represent a significant but often neglected talent pool and consumer segment. Identifying opportunities to make products usable by as many people as possible, without degrading overall quality or performance, is a quality assurance function that is not always well understood or practiced...

Opportunities for using new media for the public good have been overlooked in the excitement surrounding the rise of new media itself. Traditional public service ad campaigns are designed for television, a media form that is quickly waning ...

Afternic, the leading U.S.-based domain name reseller, has been purchased by NameMedia in a deal announced on Nov. 28. The acquisition is significant because of the traffic generated from the 1.8 million domain names listed for sale on Afternic's marketplace, as described below ...

Labor market analysis needs to be part of the decision process on whether or where to locate or terminate operations around the globe ...