Search Results

To the casual surfer, the Internet may seem like a limitless ocean, but to e-tail firms whose cash is swirling down the drain, it may seem more like a little fish tank that is fast losing its water. The situation is about to get a lot worse: The land sharks are coming ...

According to a report released Tuesday by the Yankee Group, e-tailers consistently fall far short in customer service strategy because too many resources are expended trying to solve the technical riddles of online selling ...

Those cheers that erupted in Silicon Valley and all the other technology hotbeds last week were not over a stock market spike or stellar earnings reports. The roar of approval came from tech executives who were elated over Vice President Al Gore's bold choice of Sen. Joseph Lieberman (D-Connecticut) as his running mate in the presidential election ...

Well, it's official. The numbers finally prove what even the staunchest resister must have recognized all along: The Internet is no longer the last remaining bastion of maleness ...

For the first time in the Internet's history, there are more women than men online in the United States, according to a study released Wednesday ...

Welcome back to reality, dot-coms. Word has it that you have stopped spending like it was going out of style. You are clinging to the remnants of your venture capital and the windfall you reaped from your IPO. Good thing. Just one question: Don't you think it's a bit late? ...

A lawsuit filed by Ford Motor Company against e-commerce startup Model E was dismissed Monday, handing the custom-car ordering site a significant victory. The new company plans to use the recent media exposure to unveil more details about its "subscribe and drive" service ...

"No one is buying this company's stock for this year or even next year," analyst Joseph Buttarazzi of Adams, Harkness & Hill said. "They're looking at 2002 or beyond." ...

At midnight on Friday, Napster could very well take its last gasp -- but it has been a pretty impressive run for an upstart network built almost solely on killer technology and wildfire word of mouth ...

Horror writer Stephen King has a knack for making his readers lose sleep, but there is widespread speculation that his latest work has book publishers and retailers tossing and turning even more ...

To some e-commerce watchers, Bertelsmann AG has not been maintaining an appropriate demeanor for the fourth largest media company in the world, of late. As it voraciously scoops up book and magazine publishers all over the world, the German media giant is looking more and more like a spoiled kid trying to blow his inheritance in a single weekend ...

Further fueling the bitter conflict between record labels and such file-swapping operations as Napster, Jupiter Communications, Inc. has released a report showing that people who use the file-sharing networks spend more money on music ...

No one will admit to liking spam -- the canned pseudo-meat or the unsolicited e-mail that bears its name. But despite the current efforts of governments in North America and Europe to get it back into the can, spam is destined to be, and should be, a fact of Internet life -- just like junk mail is in the real world ...

In an attempt to extend its dominance of the video rental market to cyberspace, Blockbuster, Inc. has inked a deal with utility firm Enron to offer videos for rent over the Internet ...

With an eye toward becoming one of the first online travel services to show a profit, Travelocity.com (Nasdaq: TVLY) reported a stronger-than-expected second quarter Wednesday and declared that it expects to turn a profit by the end of 2001 ...

Even the checkout line tabloids would have trouble making this news sound surprising: A company that pays people to surf the Web is laying off workers. On the surface, it seems that if anything is shocking about this revelation, it's that it did not come sooner ...

In an apparent effort to keep pace with other portals that offer e-commerce storefronts to small businesses, NBC Internet (Nasdaq: NBCI) said Tuesday it will partner with Bigstep.com to assist companies in building Web sites, developing catalogs and accepting credit cards ...

The Internet Corporation for Assigned Names and Numbers (ICANN) on Sunday formally voted to expand the number of top level domains (TLDs) on the Internet and invite potential registrars to submit plans for additional Web suffixes that could be in operation by early next year ...

A friend of mine -- who is very good at finding the dark side of every bright picture -- firmly believes that in the midst of the United States' longest run of peacetime prosperity, we are faced with the sad truth that customer service is dead ...

Lloyd's of London has demonstrated a knack for attracting attention to itself ever since it got its start insuring ships carrying tea back to England. By underwriting the creative hands of artists, the delicate fingers of piano players, Betty Grable's gams or Jennifer Lopez' derriere -- often for astonishing amounts of money -- Lloyd's has become a household name...