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A week ago the U.S. District Court in San Francisco decided for Oracle in the antitrust case brought by the U.S. government, giving the software firm more hope that it can complete its hostile acquisition of PeopleSoft. "The Department of Justice may want to appeal it, but I don't think they're goin...

For companies with average revenues of $8.26 billion, the average IT budget hovers around $28.21 million, according to a Gantry Group survey. Given those numbers, small and medium-sized enterprises may wonder how they can compete in reliable and innovative information technology. But for a company w...

The global convenience retailer 7-Eleven Inc. is rolling out custom Hewlett-Packard technology in 5,300 U.S. locations. Both companies believe the partnership will transform convenience retailing, and some analysts agree. Aberdeen analyst Chris Selland says the plan could be revolutionary. "These gu...

Galyan's, the sporting goods retailer that features climbing walls, kayak demonstrations and archery ranges in its stores, offers an innovative CRM strategy, too. For four years, Galyan's has offered a stand-alone loyalty card that offers points for purchases, gift certificates for points and specia...

With Hurricanes Charley and Frances inflicting an estimated $40 billion worth of damage to the state of Florida in just three weeks, insurance companies have been forced onto high alert. "Natural disasters are our business," Jeanne Salvatore, spokeswoman for the Insurance Information Institute, told...

General Motors and Ford suffered declining U.S. sales in August. Each announced Wednesday that it will cut production in the fourth quarter, risking profitability for the calendar year. Chrysler, on the other hand, beat the bum month experienced by its competitors with its fifth straight month of sa...

Siemens Business Services, SAP and Intel have announced a new radio frequency identification product. Privacy experts, however, continue to express concern about the technology. The new product allows suppliers to comply with demands from Wal-Mart, Target and German retailer Metro that they attach R...

Not satisfied to be slowpokes in sales and customer service, the life insurance industry has continued to invest in customer relationship management (CRM) technology even as others have shied away from making capital expenditures in the current economy. No matter the market's misery, these insurance...

As investors awaited a ruling in the antitrust suit of PeopleSoft against hostile takeover bidder Oracle, rumors circulated that a white knight bidder may emerge, kicking Oracle and its persistent pursuit of PeopleSoft to the curb. Among the rumored third bidders are IBM, Microsoft, and the German f...

The time has come for not only a new faith in CRM but a new following -- by small and midsize companies. Since Redmond, Washington-based Microsoft introduced a CRM product to its Business Solutions line in January 2003, it has captured more than 2,500 small and midsize organizations representing mor...