Search

"In terms of new VoIP products, this is definitely the year of the small business," John Macario, president of Savatar, told CRM Buyer. Macario has attended several VON Conference and Expos -- the voice-data industry's primary trade show -- over the years. At this year's show, now drawing to a close...

Lawson Software has bundled IBM's tech stack in the latest version of its enterprise resource planning suite, Release 9, for the first time since the firm announced a partnership with Big Blue last year. Lawson also announced that it expects next month to close its acquisition of the Swedish softwar...

Originally positioned as a small company application, Microsoft Dynamics CRM is clearly gunning for the enterprise with its latest release, rolled out in December. The company announced Tuesday that it has made additional inroads into that end of the market, citing customer wins including H&R Bl...

Continuing to develop its verticalization strategy, NetSuite has launched "NetSuite Software Company Edition," an application for the software industry. Not surprisingly, its design was based in part on NetSuite's own experiences, the company said. "Running a software company is complex -- especiall...

Verizon Business is targeting the small to mid-sized market with the introduction this month of IP Web Center, a hosted contact center application. It is providing this functionality by adding Internet protocol capability to its Verizon Web Center service. This means that Verizon Web Center and Veri...

Cisco Systems has introduced its Unified Communications system -- a new suite of voice, data and video products and applications based on the Session Initiation Protocol, or SIP standard. Cisco is no stranger to this open standard. Last year, for instance, it acquired Dynamicsoft, the company that o...

Salesforce.com has introduced its fourth suite -- Unlimited Edition -- to add to its product portfolio, which also includes Team Edition, Personal Edition and Enterprise Edition. Unlimited Edition, as the name suggests, offers a far larger capacity to store custom applications that users create or d...

Avtex, a Microsoft Certified Gold Partner that offers contact center, IP telephony and unified messaging applications, will be moving into the hosted contact center VoIP space once its acquisition of Interactive Solutions International is completely absorbed. The company announced on Friday that it ...

CRM may be the largest Software as a Service (SaaS) market, but it is by no means the only one. If current trends continue, it may well lag behind the new software sectors moving to adopt the SaaS model. One hot sector is compliance management, which is now the second largest SaaS market segment, ac...

Talisma has released a new version of its Customer Interaction Management suite, Talisma CIM 7.0. The software integrates multiple communication channels, including e-mail, chat, Web self-service and phone. Able to handle million of interactions, Talisma 7.0 can be deployed on-site or on-demand. Thi...

Sage Software has introduced version 5.8 of its CRM application, an upgrade that includes new customization, data management and user administration functionality. Its marquee feature is the Dashboard, or user interface, Elaine Therrien, North American product manager for Sage CRM, told CRM Buyer.

The market has declared CRM dead any number of times over the years. The most recent pronouncement came when iconic Siebel was purchased by Oracle. If the market maker couldn't stay afloat, then what hope did other vendors have? To be sure, there is something to that doleful reasoning: Few expect th...

IBM is pushing its business partners to more heavily promote its software-as-a-service initiative by offering new sales and marketing incentives. Channel partners will receive a 10 percent referral fee for each lead that turns into a sale. IBM will also make its sales force more accessible to partne...

Small and medium-sized businesses -- empowered by the range of applications developed with them in mind over the last few years -- are getting more demanding about features and functionality, suggest two recent surveys. SMBs have come to prefer having one supplier of an integrated software applicati...

With the rollout of Microsoft CRM 3.0 now underway, expectations are running high that this is the version that will finally push Microsoft far into the small and medium-sized CRM vendors' turf. "This is the first time Microsoft CRM is ready for prime time," Yacov Wrocherinsky, president and CEO of ...

Salesforce.com has introduced a new application to give users status updates about system performance. Upon logging in, they can access current information about incident reports, maintenance schedules and other performance-related topics. The service is free. It is little secret that Salesforce.com...

A number of CRM vendors have released mobile applications in recent weeks -- anecdotal evidence suggesting that the category is on an upswing. Although this technology has been relatively stagnant since its inception, there have been recent indications of a resurgence. At the end of last year, for i...

FrontRange Solutions is expected to introduce GoldMine IP Voice in the United States within the next few weeks. The application, which combines contact management and VoIP telephony in one package, is integrated in the GoldMine Corporate Edition CRM suite. Linking the telephony layer to the CRM appl...

Microsoft and SugarCRM will team up to enhance interoperability between Microsoft Windows Server and SugarCRM products so users can take better advantage of the simplified administration available on the Windows platform. The companies made the announcement Tuesday at the Open Source Business Confer...

Salesnet, an on-demand vendor known for its distinctive sales methodologies, is broadening its application's reach to include marketing and service. In doing so, it is taking aim at Salesforce.com, arguably the market leader in the CRM on-demand space. The new product, which the company is calling i...