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Enterprise is far from the days when it was enough simply to have a Web presence. More and more sophisticated consumers are shopping for services based not only on what a company offers, but what it offers online and how easy it is to negotiate. A recent study by Keynote Systems, which offers e-bus...

The on-demand CRM market has been growing steadily in the past year, with challenges arising to Salesforce.com's dominant position, or as Nucleus Research put it in a May 2005 paper, "On-demand CRM is growing up." Industry giant Microsoft added a host of new tools to its CRM offering with its 3.0 re...

Enterprise is far from the days when it was enough simply to have a Web presence. More and more sophisticated consumers are shopping for services based not only on what a company offers, but what it offers online and how easy it is to negotiate. A recent study by Keynote Systems, which offers e-bus...

Microsoft announced in July it was stepping full force into the small- to mid-size business (SMB) market with a customer relationship management (CRM) product designed to fit into its Office software suite. At the time, analysts said Microsoft was wise to take a bottom-up approach to the CRM office ...

Oracle has changed the formula it uses to determine the cost of software licenses for multi-core processors, the company announced. In July, it began counting each core as .75 of a whole, but it will now use different formulas based on the specific chips in use. The majority of buyers purchase lice...

Microsoft's latest CRM release takes a giant step from previous versions, adding several key functions to its Dynamics CRM 3.0. Although the company said the new version will be more competitive with CRM giants Oracle and SAP, one analyst said Microsoft is still playing mostly in the small and mediu...

Microsoft announced in July it was stepping full force into the small- to mid-size business (SMB) market with a customer relationship management (CRM) product designed to fit into its Office software suite. At the time, analysts said Microsoft was wise to take a bottom-up approach to the CRM office ...

Hewlett-Packard announced yesterday a bundle of application modernization services designed to help large enterprises do some IT housekeeping and set a roadmap that will lead them to a service-oriented architecture (SOA). Within about three months, consultants will have sifted through the legacy app...

When Oracle agreed early in September to buy former rival Siebel Systems for US$5.85 billion, some questioned how long Siebel would continue its CRM OnDemand service. That question came to light because Oracle rival IBM plays a big role in the on-demand service. Yesterday, Siebel responded with the ...

Microsoft announced in July it was stepping full force into the small- to mid-size business (SMB) market with a customer relationship management (CRM) product designed to fit into its Office software suite. At the time, analysts said Microsoft was wise to take a bottom-up approach to the CRM office ...

Radio frequency identification (RFID) tags have been around since World War II, when the British Royal Air Force affixed tags to planes as a way to distinguish friend from foe, but it wasn't until 2003, when giant discount retailer Wal-Mart announced that it would require the tags on all shipments f...

Oracle announced a compromise today on its licensing fee structure for dual-core Intel or AMD processors, which moves it closer in line with other software vendors. The database vendor had originally said it would continue to calculate licensing fees for its database and middleware products based on...

Microsoft is taking a bottom-up approach to customer relationship management with the second release of its CRM software, but one analyst said the software giant won't stay in the small market forever. "It makes sense to come from the bottom," Joe Wilcox, senior analyst, Jupiter Research, told CRM B...

SAP announced today it would buy Lighthammer Software Development, which makes applications that help manufacturers monitor and manage their plants. "Lighthammer was already a good partner of SAP's, and was primarily sold as a value-add layer over solutions like SAP manufacturing, so it makes utter ...

Enterprise is far from the days when it was enough simply to have a Web presence. More and more sophisticated consumers are shopping for services based not only on what a company offers, but what it offers online and how easy it is to negotiate. A recent study by Keynote Systems, which offers e-bus...

Microsoft and SAP announced today they are working to build a program -- code named "Mendocino" -- to link together Microsoft's Word office suite with SAP's enterprise software, a move that analysts say could have a profound effect on the entire market. "The possibility of a close relationship betw...

There are many CRM solutions that track click-throughs, e-mail responses or track ads, but Manticore Technology today released a solution that does all three and takes that a step further to the generation of sales leads. The leads are discovered by organizing information from online marketing campa...

Now that Oracle's acquisition spree has ended, the giant database company is focusing on melding the product lines of PeopleSoft, J.D. Edwards and Retek into a cohesive Fusion. At a customer conference Wednesday, Oracle released its Fusion roadmap and a few more details on what customers can expect,...

Oracle has made its third purchase in less than a year, announcing today that it has acquired Oblix, a small identity management software company. Terms of the sale were not announced. Oblix's security software allows for Web access control of single sign-on, identity administration and user provisi...

Oracle and its CEO, Larry Ellison, have won the battle to acquire retail software maker Retek, signing a definitive merger agreement announced today. SAP, Oracle's rival in the quest to buy Retek, bowed out of the bidding. The database giant will buy Retek's outstanding stock for $11.25 a share, or ...