Search

Mobile application developers are a busy lot these days as organizations look to put the latest applications in the hands of mobile employees. However, as organizations' networks extend ever outward and "over the air," data and application security are primary concerns. Enterprise networks are a po...

Providing timely, reassuring and comprehensive customer service has been an axiom of good business for as long as people have been doing business. The inability of a business to provide competent, secure customer service is damaging to more than just revenues. Besides the direct monetary losses that...

Device makers are hard at it trying to crack the market for mobile enterprise software applications. While BlackBerry devices put Research in Motion in a front-running position, enterprise users have an increasingly wide range of choices when it comes to high-end smartphones and mobile devices. Rece...

The emergence of smaller, more powerful handheld devices and the spread of high-speed mobile networks have enterprise software developers scrambling to meet demand for portable versions of their flagship applications. Research In Motion got a jump on the market with the BlackBerry's secure and relia...

As more buyers and sellers look to the Web and as other parties in the real estate value chain move to Web-enabled business software platforms, the real estate industry has begun to embrace CRM as a sales tool. While enterprise-level leaders such as Oracle and SAP don't have specific CRM offerings f...

In few other industries is the need for a good CRM system as great as in real estate -- a business that employs large sales forces with a need to build lasting client relationships and processes lots of documents. Add to that the need to track property listings, sales leads and referrals, and it be...

Attracting and retaining fans are the keys to success in the crowded and competitive online games industry. The Net's growing multimedia communications capabilities are providing not only games developers but businesses of every size and stripe a vastly richer yet less structured environment for CRM...

One of the common myths surrounding HIPAA is that it is not a privacy law at all, and that it weakened rather than strengthened individuals' rights to health information privacy. That's not the case at all, according to Deven McGraw, recently appointed director of the Center for Democracy & Tech...

Combining in-memory data management, visual analytics, social networking and rich Internet applications, Software as a Service and open source software development, companies such as Advizor Solutions, Fractal Edge, Greenplum, LucidEra and others are filling what was an open niche in the BI marketpl...

Law firms stand to gain as much as anyone from the advances being made when it comes to CRM systems, and CRM software providers are keen to fill this potentially lucrative market niche. LexisNexis, Microsoft and Salesforce.com are among the firms out there offering CRM systems specifically geared fo...

In a year of consolidation in a hot business intelligence marketplace, IBM, Microsoft, Oracle and SAP secured leading positions in 2007. This has cleared the way for a new generation of BI specialists to emerge and take root. "We like to compare the massive consolidation we saw in 2007 to a forest c...

Providing timely, reassuring and comprehensive customer service has been an axiom of good business for as long as people have been doing business. The inability of a business to provide competent, secure customer service is damaging to more than just revenues. Besides the direct monetary losses that...

Retailers in Japan and South Korea have been using image capture technology for several years now, and with the growing base of smartphones, companies in the U.S. are rolling out a wide range of new mobile applications, including some that use interactive digital symbols captured in photos to provid...

Rapid and cheaper deployment and the enhanced information sharing and communications collaborative applications afford organizations are helping the technology catch on in government agencies just as in the private sector. "Today's government agencies face growing pressure to improve efficiency, inc...

Perhaps nowhere as in government services is the need for truly collaborative software and information systems so great. The organizational and information management challenges are as immense and far-reaching as government itself, and if anything have intensified in the face of budget cuts and cons...

Database vendors, as well as human resources, customer relationship management, enterprise resource planning and specialist recruitment management systems developers are all working with organizations to improve their recruiting and personnel management capabilities -- and they're taking advantage o...

It's long been a management axiom that the knowledge and abilities of employees are among the -- if not the -- most valuable of an organization's resources. While this is generally held to be true -- even in capital-intensive industries -- it is particularly valid for knowledge-intensive businesses....

Organizations continue to innovate, develop and distribute applications in-house, taking a cautious approach to the adoption of Software as a Service and associated service-oriented architecture. Greater ease of integration, stronger tool sets for customization, a greater range of applications and t...

There is a wealth of options out there for startup online retailers looking to craft and manage all-important marketing campaigns and programs, as Part 1 of this series discusses. While e-tail technology and support continues to get cheaper and become more ubiquitous, the barriers to commercial succ...

Designing effective marketing campaigns and finding the right marketing mix are primary concerns for any online retailer. They are especially important for start-ups and small to medium-sized businesses competing with larger and better established e-tailers, as well as the rapidly growing number of ...