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Computer software requires an enormous amount of support. That fact has enriched companies such as Oracle and SAP, which levy annual support fees of about 20 percent of the sale prices of their applications. That's one of the things that just sticks in the craw of Clint Oram, chief technology office...

Computer software requires an enormous amount of support. That fact has enriched companies such as Oracle and SAP, which levy annual support fees of about 20 percent of the sale prices of their applications. That's one of the things that just sticks in the craw of Clint Oram, chief technology office...

SugarCRM made enhancements in four areas in the Sugar 6 Spring 2011 release: CRM made global, CRM made mobile, CRM made social, and Sugar as a platform. SugarCRM will also work more on integration with IBM's Lotus family of products. Its acquisition of iExtensions could move its Lotus integration ro...

In yet another step binding it closer to IBM, SugarCRM has acquired iExtensions, the CRM solution for Lotus Notes. A big part of our business is international," SugarCRM CEO Larry Augustin announced to an audience of analysts and reporters at SugarCon in San Francisco on Monday. "Quite a number of o...

LiveOps is a cloud-based company that has two businesses. It began by providing call center outsourcing services through a network of more than 20,000 independent home-based agents, then began offering its contact center Platform as a Service. Monster.com describes LiveOps as the nation's largest do...

At Salesforce.com's Dreamforce 2010 conference this week, EDL Consulting showed off version 2.0 of CloudCraze, which it touts as the first e-commerce platform built natively on Force.com. CloudCraze is claimed to provide the functionality of more expensive enterprise multi-channel commerce packages ...

Salesforce Chairman and CEO Marc Benioff devoted much of his keynote speech at Dreamforce on Wednesday on lashing out at Microsoft. "There are forces out there that want to stop us," Benioff told his audience at Dreamforce 2010 in San Francisco. "We're trying to transform our industry, and when you ...

Salesforce.com on Wednesday announced that it has signed a definitive agreement to acquire Heroku, a cloud application platform. It will pay about $212 million in cash, net of cash acquired. The transaction is expected to be completed by the end of January 2011 if everything goes well. Salesforce.co...

Well, it's Wednesday at Salesforce.com's Dreamforce in San Francisco, and the excitement is palpable. A huge crowd stood in line waiting for the doors to the keynote conference room to open, which they did at about 8:15 a.m. They were supposed to open at 8. Once again, Salesforce.com chairman and CE...

Salesforce.com has added 50 new features to Force.com, which it will roll out on Wednesday, company chairman and CEO Marc Benioff said. He disclosed the information during his keynote speech opening the Dreamforce 2010 conference in San Francisco's Moscone Center Tuesday. Benioff also described what...

It's about 8:20 a.m. on Tuesday in San Francisco, and Stevie Wonder's "Superstition" is playing as people file into a conference room at the Moscone Center for Salesforce.com CEO Marc Benioff's speech here at Dreamforce 2010. Well, yes -- the doors to the room where keynotes will be given opened al...

Salesforce.com on Tuesday unveiled Database.com, which it called the first enterprise database for the cloud. This is "the exact same database technology" as Salesforce.com's existing database but is "being packaged and provided as a standalone product so people can build platforms on their own tech...

Reports surfaced recently that SAP shelled out US$120 million to Oracle for agreeing not to seek punitive damages in the latter's lawsuit against the company. However, SAP spokesperson Saswato Das ducked questions on this topic. "I cannot comment on this because this has been sealed by the court," h...

Cisco on Wednesday announced two products and a rich media capture platform to extend its contact center capabilities. One product is SocialMiner, software that lets companies search the Web for relevant material. The other product is Cisco Finesse, a Web 2.0 collaboration desktop for customer care ...

Oracle faced off with SAP in an Oakland, Calif., court on Monday in a hearing to determine the amount of damages the former is owed over its claim that SAP stole its software. Oracle reportedly wants $2.3 billion dollars, while SAP is seeking to pare down the sum to within the range of tens of milli...

Cloud computing and Fusion Apps were the major points of Oracle CEO Larry Ellison's keynote speech at Oracle OpenWorld 2010 on Wednesday. Ellison also took several swipes at Salesforce.com and its CEO, Marc Benioff. His speech concluded with an extensive demonstration of Fusion Apps, assisted by sev...

Oracle will issue the first release of its next-generation Fusion applications in the first quarter of 2011, company CEO Larry Ellison has announced. It took the database giant five years to integrate the "best features" of PeopleSoft, Siebel and its own E-business suite. Oracle purchased PeopleSoft...

Over the years, Salesforce.com has gradually transformed itself from being a CRM company to a cloud services provider. Along the way, it partnered with leading-edge Web 2.0 companies such as Google and Facebook, and most recently, it teamed up with virtualization giant VMware to offer VMforce, a new...

Over the years, Salesforce.com has gradually transformed itself from being a CRM company to a cloud services provider. Along the way, it partnered with leading-edge Web 2.0 companies such as Google and Facebook, and most recently, it teamed up with virtualization giant VMware to offer VMforce, a new...

Salesforce.com and VMware jointly announced Tuesday a new platform for enterprise application development in the cloud. They will offer application development as a service in their VMforce venture. "[Information technology] needs to be transformed into and accessed as a service whether it's into th...