Archive

Sneak Preview of Microsoft CRM

According to the CEO of a reseller of Microsoft's yet-to-be-released CRM tool, the product has both strengths and weaknesses for the mid-market companies it is intended to serve. Ben Holtz of Green Beacon Solutions told CRM Buyer that his firm has had a beta version of the application in-house for s...

Once staid and virtually neglected, the small and mid-size business segment of the CRM market is suddenly the chief object of affection of scores of CRM companies. Just about every firm that is active in CRM is targeting this space one way or another. Perhaps the most interesting development has bee...

Outsourcing IT services -- or, for that matter, any business function, such as billing, procurement, human resources or research and development -- has become the cost-control method of choice for many companies as they grapple with tight budgets and flatlining revenues. There is a certain logic to ...

PRODUCT PROFILE

PeopleSoft Supply Chain Management

The PeopleSoft suite of supply chain management applications is based on a technology framework developed by the Supply-Chain Council that addresses five key functions: plan, source, make, deliver and return. The offering targets both manufacturing- and service-based enterprises. "We are the only ve...

PRODUCT PROFILE

iBaan Supply Chain Management

The concept of demand chain management is taking hold with supply chain software vendors, according to Jeff Brown, SCM product marketing manager with Baan, a division of London-based Invensys. His company has combined its CRM and SCM business units, for example, and is currently developing customer...

PRODUCT PROFILE

Manugistics 7 Supplier Relationship Management

Manugistics senior vice president of strategy Lori Mitchell-Keller believes that supplier relationships come before supply chain automation. That is why her company considers the processes and data from its supplier relationship management suite to be "feeders" into its supply chain management appli...

PRODUCT PROFILE

MySAP Supply Chain Management

With the current version of its MySAP Supply Chain Management suite, SAP is applying what officials there call a holistic approach to a relatively new area for the company. The suite is designed to leverage the company's longtime experience in other phases of enterprise management and to let users d...

PRODUCT PROFILE

ACT! 6.0

For those familiar with it, ACT! -- the contact management application from Best Software -- conjures up the picture of a remote salesperson, perhaps working at home, trying to keep track of leads and phone calls. That picture is accurate, according to ACT! division general manager Greg Head. But He...

PRODUCT PROFILE

Manugistics Supply Chain Management

Manugistics is one of the top vendors to beat in the supply chain automation space, according to many industry experts, including Deloitte Consulting's Mark Peacock, who told CRM Buyer that Manugistics has remained true to its original client base. "They've got good traction with baseline manufactur...

Toshiba has implemented the i2 demand chain management application to link its sales configuration processes with its order and supply chain planning and execution functions. The application lets Toshiba author and publish parts and material descriptions online, and manage pricing details. In this w...

PRODUCT PROFILE

SalesLogix Launches New Version

Best Software has introduced version 6.0 of SalesLogix, which includes a new tiered architecture and enhanced features designed to make life easier for its primary user base -- sales reps. SalesLogix 6.0 is based on a three-tier architecture that facilitates data integration with any applications th...

CRM SHOPPER

Latest Trend in SCM: Outsourcing Procurement

Procurement has always been the low-hanging fruit when it comes to corporate cost savings. As any sourcing or procurement executive knows, purchased goods and services account for a little more than half of every dollar of revenue, and 80 percent of the cost of these goods and services is set by the...

When you want something done right in CRM, you do not necessarily need to call on a big company. A number of smaller, less-heralded technology providers are making a name for themselves with very targeted, specialized products that meet needs not previously satisfied by the offerings of household-na...

Sporting and adventure goods company REI has decided to standardize its Web-based store channels -- including its kiosks -- on IBM's WebSphere application server, a move that will make it far easier to expand its e-commerce operations. Joan Broughton, REI vice president for direct sales, told CRM Bu...

BT Retail, one of the UK's largest communication service providers, has selected Convergys Geneva billing software as part of a three-year program to improve customer service. Many carriers and telecom service providers struggle with how to integrate CRM and advanced billing applications. Along with...


CRM Buyer Channels