Results 1-2 of 2 for Sandeep Walia.

Usability: The Cornerstone of E-Commerce/CRM Convergence

When e-commerce was born some 13 years ago, systems were typically proprietary, requiring a large team of internal developers to constantly upgrade features while diligently working to integrate them into key legacy back-office systems. At times, these were near-impossible tasks that consumed vast a...


CRM and E-Commerce: The Integration Payoff

Every interaction an enterprise has with customers, partners or suppliers instigates a new trail of data which over a short period of time can create a deluge effect. Experts predict that within a few years it won't be uncommon to see enterprises with networks and databases storing over 100 terabyte...

How does the quality of customer service delivered by government compare to that of the private sector?
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