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‘Thinking Machine’ Speaks Volumes for Better Customer Service Experiences

Call Center Conundrums and How To Achieve Meaningful Customer Interactions

Advanced Voice Response Tech Leading to Improved CX

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Sink or Swim: 5 E-Commerce Pain Points To Address for Success

Sweetwater’s Well-Tuned Marketing Is Music to Shoppers’ Ears

An All-Encompassing Approach to Cloud-Based Retail CRM

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Sports Betting Platforms Gambling With Substandard CX

Metaverse Marketing Offers New Approach To Utilizing Customer Data

Remote Work Transformation Calls for Prioritizing Employee Tech Choices

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How AP Automation Bolsters Supplier and Customer Relationships

Managing Google’s Algorithm Updates

4 Tips To Attract a Younger Customer Base

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4 Ways To Build Customer Loyalty Amidst Sky-High Inflation

Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032

Reports Warn of Worsening Warfare From Cyber Criminals in 2022

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Gen Z to Retailers: Sell Us Speed, Simplicity, Touchless Pay Options

Zoho Consolidates Marketing Functions

Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box

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5 Ways Chief Customer Officers Can Drive Net Revenue Retention

Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns

Piecing Together the Supply Chain Puzzle

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Looking for Love Online? Advice To Protect Your Wallet

Digital Clienteling Platform Breathes Life Into Live Commerce

Despite Covid Defections, CES 2022 Show Goes On Live, Virtual

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New Recipe for Marketing Success: Blend Digital and CX, Mix Well With AI

The CRM Quiz

Service Is More Than a Selling Opportunity

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Monday.com’s New Tools Showcase Low-Code/No-Code Trend in CRM

A Study of Selling

Digital Skills Front and Center

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How To Build the Most Effective Customer Journey

CloudShare, HubSpot Integration Offers Clearer Vision of Product Engagement

Knowledge Management: The Silent Star of Modern Service