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Understanding that retailers prefer to focus on the business of selling their wares rather than becoming experts in the technological guts of an e-commerce site, Demandware recently launched an on-demand, customizable e-commerce solution designed to eliminate the technical headaches often associated...
It plays in two of the most competitive markets -- technology and online merchandising -- but HPshopping.com continues to garner accolades from industry groups. Most recently, the e-commerce site was the sole computer manufacturer and marketer to place in the top 10 of the seventh annual Mystery Sho...
When it comes to developing a presence on the Internet, it takes far more than a catchy or easy-to-remember domain name. While it claims to be the first and largest registrar of domain names on the Internet, Network Solutions is expanding its range of services to meet the demands of both enterprise ...
As more corporate users add instant messaging to their arsenal of communications tools, IT and security experts face the challenge of managing, securing and archiving this data. More than one-quarter of the 4,510 people polled use instant messaging in the office, according to a survey conducted over...
Global competition, legal issues, technological advances, changes in manufacturing and tracking their constantly evolving target markets are more than enough challenges for many companies to deal with. Add to them internal requirements -- human resources, accounting, information technology -- and th...
When it comes to investing in virtualization solutions, the hurdles might have to do more with organizational policies than technology. Since these solutions frequently meld disparate entities within an enterprise -- human resources, sales and marketing, manufacturing -- each of which often have the...
Instant messaging, a staple of teenage life, is growing up and entering the workplace. Yet companies whose employees arbitrarily install commercial IM solutions are opening themselves up to a potential Pandora's Box of viruses, worms and network degradation. Today, 50 percent of people polled use IM...
In retrospect, it seems obvious to match the capabilities of Windows with secure messaging software. However, in 1995, when Windows NT first burst into the marketplace, IT managers at first did not have many -- if any -- options to help their users easily and safely communicate with each other. This...
Security's ongoing movement from a technology-dominated discipline to one that falls under the bailiwick of a company's CEO, CFO and COO is good news for Solutionary, a managed security service provider that views security as part of an overall business problem, rather than a gee-whiz technology. Th...
With their bottom lines and corporate reputations at risk, many security professionals, tired of only being able to react to viruses, worms and compromised network performance are looking for ways to prevent degradation and infection. DeepNines Technologies has developed a scalable, platform-indepen...
Using the Internet to ease access to government services seems obvious today. When Ed Trimble founded EzGov five years ago, however, he had to play the role of evangelist, touting the security and capabilities of the Web. A few months after EzGov incorporated, it sold its first application -- a prop...
The hosting industry has come a long way since Affinity Internet entered the market in 1996. Hundreds of dot-com companies have disappeared or been reinvented. Clients are more sophisticated, with even the smallest operation demanding better products and more personalized service. Fort Lauderdale, F...
Today's corporations -- both large and midsize -- increasingly are turning over the operation and support of network- and Web-based applications to managed-hosting companies. These businesses specialize, either solely or through divisions, on providing high levels of uptime, protecting their clients...
At a time when the Internet represents a notable percentage of many organizations' revenue and market presence, it is becoming increasingly crucial for businesses to ensure their Web sites are performing well. Uptime is no longer enough. Today, organizations must make sure customers enjoy their onli...
Whether they have just graduated from college or business school, or already have spent years climbing the corporate ladder, ambitious individuals with their eye on the corner office can take several steps to improve their chances of success. Businesses are looking for executives who excel in managi...
Companies jostling for top billing in the crowded Internet search space are spending more and more money on pay-per-click sites. In addition to investing in search engine advertising, many companies are delving into search engine optimization to build the volume of traffic to their sites. By 2005, a...
Web performance measurement firm Keynote Systems recently acquired NetRaker, a developer of customer experience management software. Most of NetRaker's employees -- including president and CEO Douglas van Duyne, who became senior director of customer experience products and designs -- joined Keynote...
In October 2003, Lane Bess, who joined Trend Micro in November 2002, was named president of the company's North American operations. Bess, who has 20 years experience in sales, marketing and general management, previously held positions at NCR and AT&T. During his career, he has seen virulent ne...
In the first installment of this two-part exclusive interview, the E-Commerce Times spoke with Gomez CEO Dr. Alex Stein about the Internet performance management industry -- a field that is booming as more companies see a need for this sort of technology. In today's edition, Stein discusses the natu...
Reflecting businesses' growing need to wring ROI from Web operations, subscriptions to Gomez' Internet Performance Management grew 51 percent in 2003 from the prior year. In addition, the privately held company received two rounds of financing, added 90 new clients and claimed subscription renewal r...
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‘Thinking Machine’ Speaks Volumes for Better Customer Service Experiences
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
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Sink or Swim: 5 E-Commerce Pain Points To Address for Success
Sweetwater’s Well-Tuned Marketing Is Music to Shoppers’ Ears
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Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
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4 Ways To Build Customer Loyalty Amidst Sky-High Inflation
Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
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Gen Z to Retailers: Sell Us Speed, Simplicity, Touchless Pay Options
Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
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https://www.crmbuyer.com/story/5-ways-chief-customer-officers-can-drive-net-revenue-retention-176563.html
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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New Recipe for Marketing Success: Blend Digital and CX, Mix Well With AI
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Monday.com’s New Tools Showcase Low-Code/No-Code Trend in CRM
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How To Build the Most Effective Customer Journey
CloudShare, HubSpot Integration Offers Clearer Vision of Product Engagement
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