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Results 1-2 of 2 for Sandeep Walia.
EXPERT ADVICE

Usability: The Cornerstone of E-Commerce/CRM Convergence

When e-commerce was born some 13 years ago, systems were typically proprietary, requiring a large team of internal developers to constantly upgrade features while diligently working to integrate them into key legacy back-office systems. At times, these were near-impossible tasks that consumed vast a...

EXPERT ADVICE

CRM and E-Commerce: The Integration Payoff

Every interaction an enterprise has with customers, partners or suppliers instigates a new trail of data which over a short period of time can create a deluge effect. Experts predict that within a few years it won't be uncommon to see enterprises with networks and databases storing over 100 terabyte...

CRM Buyer Channels