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Results 1-20 of 1494 for Jack M. Germain.

Freshworks Brings New Tech Stack To Power Startups

The Freshstack product suite combines Freshworks' products to unify startups' customer support, sales, and marketing teams in an easier-to-use package. The new scalable CRM bundle helps startups personalize marketing to generate pipelines, deliver omnichannel service, and grow faster at a price poi...

CRM’s Pressing Platform Problems

A new Forrester survey commissioned by Capgemini, Salesforce, and MuleSoft reveals companies face the same recurring customer experience (CX) struggles. They lack an integrated single source of truth for customer data and are strapped with subpar personalization capabilities.

NICE Platform Answers Call for Hyper-Personal CX Tools

When a complex need arises, customers expect to be connected to a well-prepared agent who can quickly resolve the situation. That fix must be applied in a way that leaves both the customer and agent feeling great about the outcome. Fortunately, the technologies now exist that allow contact centers t...

Logical CX Now Vital to Retail Brand Building

A pair of recent studies highlight changing shopper attitudes as the pandemic continues its stranglehold on the supply chain for most industries. Two clear-cut consumer trends have surfaced: online shoppers want more self-service options and an overall more-efficient shopping experience.

Call Center Culture Can Make or Break Your Customer Experience

Leaf Home built its call center operation to drive potential customers to a cheerful encounter with all the departments to which they connect. That pleasant working relationship starts with Leaf's call center staff. We spoke with the company's chief human resources officer, Sean Loboda, to discuss ...

Windows 365 No Deal for Non-Biz Linux Users

Microsoft's new Cloud PC with Windows 10/11 service potentially offers a way for some Linux users to sidestep what could be the last barrier for businesses to adopt the Linux desktop without leaving behind must-have Windows applications. But if you lack a company's backing, for the time being you ca...

Unsupported IoT Devices Are Cyber-Trouble Waiting To Happen

Imagine finding out that your neighbor's identity was stolen and their life savings cleaned out by criminals who entered through their 'smart' washing machine. Ridiculous, you say? Well, have you checked your home Wi-Fi network lately? You might have several connected household gadgets and other dev...

This Digital CX Tool Drives Repeat Customers, No Website Required

Cultivating repeat customers is a critical necessity in the continuing customer shift to mobile-first interactions for a potential product or service purchase. Digital CX tools help level the playing field by providing SMBs the same advantages put to use by their larger counterparts to solidify the ...

30 Years Later, the Trajectory of Linux Is Star Bound

Today the Linux community is estimated to be 86 million users strong. It has become the backbone of large enterprises and is installed in government systems and embedded in devices worldwide. As people around the world celebrate and discuss 30 years of Linux, the focus, rightly so, is on supercomput...

Happy 30th Anniversary Linux! How We Got To Know Ya

August 25 marks the 30th anniversary of the release of a free computer operating system that revolutionized nearly every industry and helped spread the open-source movement globally. Today, Linux is everywhere in industry as it dominates servers and networking; is the driving force behind cloud comp...

30 Years of Linux History Told via Distros

Linux entered the world of technology with little more than a kernel to call its own. That was the intent of a young computer science student from Helsinki named Linus Torvalds in doing this personal fun project. In 1991, he created code that would become the basis for a completely new approach to o...

REVIEW

MakuluLinux Shifts Designs for a Better Linux Experience

MakuluLinux Shift is a well-designed Linux distro that blends several mainstream design concepts with performance features not found elsewhere. One of Shift's most unique features, which is greatly expanded in this latest version, is the ability to modify major design elements effortlessly. Hence, i...

How Natural Language Understanding Smartens Customer Interactions

Tapping into natural language understanding technology as part of an overall approach to managing customer relations improves the experience that businesses provide to their customers. Brands already implement a variety of solutions to gain data and insights from customer interactions. Still, many c...

Researchers Track Linux Intrusions to Cryptojacking Gang

Bitdefender security researchers have uncovered a Romanian-based threat group active since at least last year targeting Linux-based machines with weak Secure Shell Protocol (SSH) credentials. The researchers discovered the group was deploying Monero mining malware used to steal cryptocurrency.

Salt Labs Launched To Heighten API Security Threat Awareness

Anyone with a stake in keeping ahead of cybersecurity assaults and enterprise network intrusions through API vulnerabilities can now tap into expert advisories and security reports. API security company Salt Security last week launched Salt Labs, a now-public forum for publishing research on API vul...

Better CX Through Customer Journey Management

The need for better customer journeys is a challenging goal. Overcoming operational challenges to become more agile in meeting customer needs -- and raising the maturity of the customer experience team -- will be critical to staying competitive in this ever-changing business environment, advised Blo...

Google Quietly Activates New Web Performance Metrics

Google went live earlier this summer with its new Core Web Vitals algorithm to determine search rankings. With the implementation of Core Web Vitals as a key component of its search algorithm, Google has made a well-considered decision to reward sites that perform the best and that have been specifi...

How Consumers Now Define a Good Customer Experience

The magnitude to which retail stores recover when consumers fully adjust to post-pandemic routines may well hinge on the shopping experiences they offer. A new study of consumers in the U.S. and UK shows that the majority of shoppers today view customer experience as one of the most important factor...

New Open 3D Engine Game-Changing for Developers

The Linux Foundation, Amazon, and more than 20 other gaming companies hope to make open-source game playing more of a win-win technology for both developers and players. LF on Tuesday announced an intent to form the Open 3D Foundation to accelerate developer collaboration on 3D games and simulation...

SolarWinds Hackers Still Targeting Microsoft, Focus on Support Staff

Microsoft recently disclosed that it too was no doubt a victim of the same Russian-based hacker gang responsible for the SolarWinds onslaught. As some of the details surrounding the cyberattack become known, the bleak disclosures might justifiably cause a sniffled gasp indicating that if Microsoft c...

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