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At Blue Cross-Blue Shield of Rhode Island (BCBSRI), the numbers told the story: About 180 customer-service reps were using old "green screen" technology. With dumb terminals connected to a claims-processing system, trying to handle a total of 900,000 calls per year. Each call took about 10 minutes, ...
CRM software revenues are expected to reach $30 billion in the next several years, according to research firm Cahners In-Stat. Even so, CRM implementation projects are often cited for high failure rates. To avoid losing customers, these projects need to succeed in more dimensions than just company m...
More than 600 companies partner with SAP, offering add-on systems to enhance the utility of the industry giant's software. One of them, Revelation Software Concepts of Melbourne, Australia, recently announced SAP certification for Rev-Trac version 5.0, its change control management tool. In an effor...
Connextions Health has begun selling a CRM product that lets organizations proactively anticipate and prevent patients' problems before those problems escalate into significant events. One customer that has signed on to Connextions' healthcare CRM offering is Blue Cross Blue Shield of Florida (BCBSF...
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