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Microsoft has unveiled Windows 11 as a redesigned computing platform that feels familiar but has numerous changed components. It offers new ways for users to create, learn, play, and connect with others globally. Feeling familiar may take some adjusting, however. Windows 11 is built around a simplif...

Remote work appears to be here to stay. More than 25 million work-from-home jobs could be created in non-technology industries in the coming years, according to a report from Upwork. Professional services are involved in essentially every part of the economy, which means that there is widespread pot...

A recent study by Kaspersky revealed that nearly one quarter of PCs still run Microsoft Windows 7, which stopped receiving mainstream support in January 2020. Using an end-of-life operating system that no longer receives security updates is akin to driving a car with a brake light on, suggested Oli...

Apple introduced a new version of its iMac desktop and a powerful upgrade of its iPad Pro tablet at an online event Tuesday. Both are based on Apple's M1 chip. Ordering for the new iMac starts on April 30, with shipments starting in the second half of May. TechNewsWorld spoke with several analysts t...

The PC market ended 2020 with a big bang, as shipments during the final quarter rose 25 percent over the same period in 2019, according to a report by research firm Canalys. Much of the market growth during the year was driven by notebooks and mobile workstation shipments, which increased 44 percent...

As markets mature, they trend toward oligopoly or even outright monopoly. There isn't much difference, because an oligopoly has several members instead of just one. Examples include electric power generation, an oligopoly made up of vertically integrated monopolies in most areas, and the airline ind...

For once, Oracle OpenWorld went long on substance. That's hard to do when you have so many products to discuss and Larry Ellison pontificating, but he was both under control and substantive -- though he couldn't resist taking a few shots at competitors. Oracle's team hardly ever sees SAP and IBM in ...

Mobility, intuitive cloud-based tools, iPads, iPhones, and social media have forever transformed the sales ecosystem. Across all industries and sectors, salespeople are no longer chained to a desk or landline, and managers and executives agree that integrated technology makes selling more efficient....

During the past few years, customer service organizations have faced increasing amounts of pressure to deliver better service over a broader range of channels including the Web, email and phone. Customers expect to get service at any time of the day or night and assume that customer service teams wi...

A special congressional panel is facing a deadline of Nov. 23 to propose more than a trillion dollars in federal budget reductions over 10 years. If the panel fails, an automatic budget-cutting mechanism will take effect. Either way, the U.S. government will be launching a major austerity program th...

While telecom operators provide a means for improved interpersonal communications, the operators themselves still have a long way to go to make communications with their customers more personal.

In today's challenging economy and ultra-competitive marketplace, businesses simply can't afford customer churn; retention, engagement and overall experience are more important than ever. That's why business leaders are increasingly adopting and integrating the latest customer relationship managemen...

Good news for the economy: Small business outsourcing has gone mainstream thanks to the increased use of automation technology -- computers, software and the Internet powering cost-efficient outside service provider teams. Bad news for outsourcing service providers: Small and mid-sized businesses ar...

Companies now have many options when it comes to packaged applications for CRM, and these applications are helping companies reduce development time, in some cases by as much as 65 percent, which in turn helps save money. These resources are now freed up to explore greater CRM customization that ult...