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How Chatbots Improve Employee Productivity in the ‘New Normal’

Coronavirus has ushered upon us an era of isolation and curtailed face-to-face operations in favor of virtual interactions. The service of demand and delivery has shifted mainly to digital channels. While this trend was visible in the pre-COVID world, the pandemic has accelerated digital-first engag...

How does the quality of customer service delivered by government compare to that of the private sector?
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