If you want to smooth over irate clients and offer more efficient customer services, consider conversational bots instead of a roomful of human company reps. Researchers see consumers' comfort levels with a variety of chatbot technologies softening towards customer service, scheduling, banking, and therapy...
Technology by its nature changes the market. The introduction of efficient solutions spurred by technology to meet consumer demand creates new positive effects across an economy. Plenty of industries -- entertainment, transportation, the press and retail, for example -- have experienced changes in b...
AWS has announced Amazon Sumerian, a new Web-based platform to help developers quickly design and deploy VR, AR and 3D applications without the requirement for complicated tools and training. The platform lets developers build realistic VR, AR or 3D environments, populate them with animated characte...
Vinux 5.0 is a striking example of the flexibility and usability of the Linux OS. Vinux is a fully functional Linux distro that caters to blind and partially sighted users. It's based on Ubuntu Trusty Tahr 14.04.3 LTS and gives users support through 2019. The latest version was released earlier this...
I watched with interest last week's Republican debate and realized very quickly that whatever that was on my TV, it sure as hell wasn't an actual debate. The idea is for us to be able to compare the qualifications and positions of a variety of candidates and then make a more informed choice -- but i...
You don't need much to become a serious runner. There's no big investment in gear or apparel required. "Running is definitely a low-cost sport, which is why it is so attractive," said certified strength and conditioning specialist Scott Greenberg. "I think it can remain that way," he said. "However,...
Samsung on Monday announced two additions to its Galaxy Tab 3 line: 8-inch and 10.1-inch models. Both run Android 4.2 Jelly Bean. There's some talk that the 8-inch tablet might cannibalize Samsung's previously announced 7-inch device. However, Samsung's strategy is hypersegmentation -- that is, iden...
Samsung used all the marketing and showmanship power at its disposal Thursday to take the wraps off its new Galaxy S4 smartphone, which highlights new ways for users to interact with a mobile device while improving the hardware that forms the foundation of its Galaxy product line. "We've taken techn...
There is a new natural-language, speech-based virtual assistant in town: Nuance on Monday introduced Nina to rival Apple's Siri. Nina can be used by smartphone application developers -- or any other type of user who would like to deploy the technology's mix of speech recognition, text-to-speech and ...
Making use of sleek black gloves, sophisticated sensors, a microcontroller and a smartphone, students from the Ukraine have created a device that translates sign language into speech. Called "Enable Talk," the system won first place in the software design category at Microsoft's 10th annual Imagine ...
With cable-and-wire spaghetti proliferating in and around our homes and offices, threatening to consume our devices and us in the end, it may be time to take a look at Bluetooth wireless technology, which is great if you can get it to work. Wire management in the financial trading floor school of th...
Research In Motion has been hit with a lawsuit alleging trademark infringement of the name "BBX." This latest thorn in the company's side follows a mortifying days-long global service outage and lackluster performance of its PlayBook tablet, to name just two recent setbacks. BBX is the operating sys...
Google unveiled Android 4.0, aka "Ice Cream Sandwich," in Hong Kong on Wednesday. The presentation was accompanied by Samsung's announcement of the Galaxy Nexus, the first smartphone running Ice Cream Sandwich. Ice Cream Sandwich is a redesign of the Android OS. It has a highly visual interface, a f...
Google on Monday threw open its App Inventor beta program to the public. The tools used in this program let the user create mobile apps for the Android operating system, even if the user has very little programming knowledge. The App Inventor program's tools use a visual programming approach and cod...
Amazon.com has let loose the latest salvo in the rapidly escalating e-book reader war. The online book retailer will ship the latest version of its high-end Kindle, the DX, on July 7. The new units will sport a range of new features and a substantially lowered price: $379. Amazon already has lowered...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/05/call-center-agent-300x156.jpg
https://www.crmbuyer.com/story/call-center-conundrums-and-how-to-achieve-meaningful-customer-interactions-176505.html
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/05/remote-customer-service-agent-300x156.jpg
https://www.crmbuyer.com/story/knowledge-management-the-silent-star-of-modern-service-176511.html
Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/05/sports-betting-apps-300x156.jpg
https://www.crmbuyer.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/04/accounts-payable-300x156.jpg
https://www.crmbuyer.com/story/how-ap-automation-bolsters-supplier-and-customer-relationships-176476.html
How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/03/robots-warehouse-300x156.jpg
https://www.crmbuyer.com/story/forrester-predicts-net-loss-of-1-42-million-us-jobs-to-automation-by-2032-87461.html
Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/05/marketing-creators-300x156.jpg
https://www.crmbuyer.com/story/zoho-consolidates-marketing-functions-176493.html
Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/04/crm-customer-300x156.jpg
https://www.crmbuyer.com/story/5-ways-chief-customer-officers-can-drive-net-revenue-retention-176563.html
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/02/senior-on-tablet-300x156.jpg
https://www.crmbuyer.com/story/looking-for-love-online-advice-to-protect-your-wallet-87408.html
Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/05/salesman-contract-300x156.jpg
https://www.crmbuyer.com/story/have-we-forgotten-how-to-sell-176516.html
Have We Forgotten How To Sell?
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/04/web-expert-300x156.jpg
https://www.crmbuyer.com/story/digital-skills-front-and-center-176468.html
Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
https://www.crmbuyer.com/wp-content/uploads/sites/4/2022/03/Coeur-dAlene-300x156.jpg
https://www.crmbuyer.com/story/tech-real-estate-grab-headed-to-a-small-town-near-you-87436.html
Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
Enter your Username and Password to sign in.
Loading ...
Social CRM
See all Social CRM