After a 10-year knock-down drag-out battle, Apple on Tuesday prevailed in a class-action lawsuit over its use of digital rights management technology on iPods purchased between Sept. 1, 2006 and March 31, 2009. Robbins Geller Rudman & Dowd -- one of the "most feared litigation firms" in the U.S....
Apple this week clomped into court to continue fighting a nearly 10-year-old class-action suit stemming from its use of digital rights management technology in iPods. The suit originally was brought in 2005. Both sides' lawyers have filed dozens of trial documents in several hearings. The courts h...
RealNetworks on Tuesday announced RealPlayer Cloud, a new service that allows users to upload video files to the company's servers and then view and share them across devices. Billed by the company as the first integrated video player and cloud service, RealPlayer Cloud automatically transforms vide...
Web entrepreneurs Sean Parker and Shawn Fanning, best known for propelling music into the digital-download age with Napster more than 10 years ago, have launched a new endeavor, Airtime, with much fanfare. It is a browser-based video chat service that connects people via their Facebook login directl...
Intel is buying about 190 patents, 170 patent applications, and next-generation video codec software from RealNetworks. The terms of the sale will allow RealNetworks to retain certain rights to continue using the patents in current and future products. In addition to the sale, RealNetworks and Intel...
Rob Glaser -- founder, chair and former CEO of RealNetworks -- hopes all eyes will soon be on an app developed by his new company, SocialEyes, which is designed to bring video chat to Facebook. Like all social media services, SocialEyes can be used both publicly, for groups organized around common ...
Wikileaks this week let fly with a gusher of data, and at 90,000 documents strong, it's being called the biggest informational leak in the history of the U.S. military. The site has published tens of thousands of sensitive reports, memos and files regarding the war in Afghanistan, and analysts are j...
Hacking the technological protections built into copyrighted digital material in order to view or use the content does not necessarily contravene the provisions of the Digital Millennium Copyright Act, the Fifth Circuit Court in New Orleans ruled on Friday. The move could send shock waves through th...
Google has acknowledged its acquisition of tech firm Agnilux but has not provided any details about the transaction or even hints as to its purpose. The acquisition has prompted a far more spirited discussion than usually occurs when Google buys a company. Agnilux is something of an enigma -- but wh...
The expected spinoff of subscription music service Rhapsody from parent company RealNetworks has arrived, and it could be a good thing for both parent and child. The formal decoupling, announced in February, was completed March 31 but announced in a regulatory filing released on Tuesday. Real, which...
RealNetworks has ended its legal battle with Hollywood over its RealDVD software. The Motion Picture Association of America and Viacom filed suit against RealNetworks in 2008, alleging that RealDVD infringed on content producers' copyrights. RealDVD allowed users to save copies of DVDs to their comp...
YouTube has started to dabble in downloadable videos, offering a new download option for President-elect Barack Obama's ChangeDotGov channel on YouTube. Some of the videos, particularly the "Weekly Address" series, now sport a "Click to download" link below the play button. Previously, all videos we...
New York Gov. David Paterson has proposed a 4 percent tax on digital music downloads and other "digitally delivered entertainment services." The "iPod Tax," as it's become known, is just one of many new taxes the governor has proposed in an effort to close the state's multibillion-dollar budget gap....
RealNetworks released its controversial RealDVD movie ripping application last week but within days removed the program from its Web site due to a legal feud with the Motion Picture Association of America. RealNetworks provided TechNewsWorld with a final prelease version of the RealDVD software last...
The Motion Picture Association of America has filed a complaint in the U.S. District Court of Los Angeles seeking a restraining order against RealNetworks. RealDVD, which became available on Tuesday, violates the Digital Millennium Copyright Act, the MPAA maintains. It is hardly surprising that the ...
Ability to fast-forward, skip commercials
Channels, programming matches my interests
Customer service, support from provider
Flexibility to cancel at my discretion
Has DVR, cloud or box
Overall cost
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Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
NICE Platform Answers Call for Hyper-Personal CX Tools
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Knowledge Management: The Silent Star of Modern Service
Oracle Service Empowers Organizational Growth With Automation
How Oracle’s Digital-First Service Drives Sustainable Differentiation
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Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google's Algorithm Updates
4 Tips To Attract a Younger Customer Base
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Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
Piecing Together the Supply Chain Puzzle
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Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
Consumer Activism Will Steer Brand Focus in 2022
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5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
Practical Ideas To Make Money With Software
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Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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Have We Forgotten How To Sell?
More Transparency, Marketing Shifts Can Ease Supply Chain Strain
Spreadsheet Mishigas
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Digital Skills Front and Center
Build Better Customer Engagement for Bigger Brand Payoffs: Report
Sales Software Vendor Satisfaction Leaders Revealed
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Tech Real Estate Grab Headed to a Small Town Near You
Dreamforce NYC Was Un-CRM-Like and That's Okay
This Year in CRM
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