Hotels.com's offices were evacuated and its stock suffered a sharp drop after a white powdery substance was discovered in the company's mailroom. Local authorities in McAllen, Texas, ordered the evacuation of the Hotels.com processing center -- where about 100 people process reservations made thr...
Leading travel sites have unveiled a slew of promotions in recent days aimed at boosting their hotel sales, in apparent recognition that long-slumping airline ticket sales might not soon recover. Both Priceline and Expedia unveiled hotel service upgrades targeted at consumers, and Expedia also be...
Everyone knows that stock investments are long-term propositions, that if you buy and hold, you are likely to see better returns from Wall Street than from your neighborhood bank. But amid all of that long-range outlook talk, companies are forced to come forward every three months to report on ho...
The bursting of the high-tech bubble may already have done away with the weakest players in e-commerce, but experts say the sector's survivors still face tough times in the second half of 2002 and beyond. "We are seeing larger players gaining market share against a background of shrinking demand,...
AOL chief operating officer Robert Pittman has resigned amid questions about how AOL structured ad revenue between 2000 and 2002. According to the Washington Post, the company attempted to make its long-term profit picture appear rosier than it really was in order to avoid jeopardizing its takeove...
Expedia has rejected a takeover bid from USA Interactive, the online travel service's largest shareholder. The snub was not entirely unexpected. Many company officials and shareholders had denounced USA Interactive's intentions to buy the remaining 37 percent of Expedia. USA Interactive head Barr...
As the stock market searches for solid ground, testing lows set after September 11th and bracing for another uncertain earnings season, those who watch the tech economy say the question of how to value technology stocks remains a riddle. "Some are still growing rapidly; others moved into a profit...
Priceline.com said it would not meet its own sales targets for the current quarter, pointing at the failure of an expected seasonal increase in airline ticket sales to materialize. The name-your-price e-tailer said that second-quarter revenue would be about 5 percent below the company's previousl...
Northwest Airlines has discontinued its relationship with online travel auctioneer Priceline. The airline reportedly is concerned by changes in Priceline's business model, which was recently modified to include a fixed-price option. But analysts said they suspect the real reason may run deeper, si...
Amid the chaos of the past two weeks, when travel companies were tripping over one another to cut deals, merge and otherwise grab whatever they could while the grabbing was good, Priceline.com was just as busy as its competitors. But Priceline might have something the others don't: a plan. It mig...
Already-troubled e-commerce stocks took their share of beatings when the market turned south last fall. Surprisingly, though, some of those dot-com issues have seen the most impressive rebounds in recent weeks. "The weakest players have been weeded out and have gone away," Morningstar e-commerce ...
Yahoo! has expanded and extended a strategic alliance with Travelocity and parent company Sabre Holdings that will give Travelocity exclusive billing on the portal giant's Web site. The deal calls for the portal to receive a share of revenue generated when Travelocity books air travel, car rental...
Less than a year after its controversial debut, travel site Orbitz has announced plans to raise as much as $125 million through an initial public offering. "This is an awfully fast IPO filing," Morningstar.com analyst David Kathman told the E-Commerce Times. "Orbitz may be trying to strike while ...
Bill Gates and Microsoft reportedly have as much as $40 billion in cash. That has not escaped the notice of analysts, who have gone out on a limb and predicted an acquisition spree over the next several years. If Microsoft really goes shopping, it will have to do so very carefully. If Gates buys ...
In an effort to recapture ground lost to such competitors as Hotwire and Orbitz, reverse auction company Priceline has become the latest travel service vendor to climb aboard the fixed-price marketing train. "Moving toward the fixed-price model helps margins," Yankee Group analyst Lisa Melsted to...
Yes - It's my go-to for most topics.
Somewhat - It's a good resource but I do not consider it fully authoritative.
No - Too much of the information is incorrect or biased.
I do not use Wikipedia.
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‘Thinking Machine’ Speaks Volumes for Better Customer Service Experiences
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
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Sink or Swim: 5 E-Commerce Pain Points To Address for Success
Sweetwater’s Well-Tuned Marketing Is Music to Shoppers’ Ears
An All-Encompassing Approach to Cloud-Based Retail CRM
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Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google’s Algorithm Updates
4 Tips To Attract a Younger Customer Base
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4 Ways To Build Customer Loyalty Amidst Sky-High Inflation
Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
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Gen Z to Retailers: Sell Us Speed, Simplicity, Touchless Pay Options
Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
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Pulse Check on Physical, Digital Commerce Health
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
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Robotic Letter Writing Lends a Hand to Personalized Marketing, CRM
Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
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New Recipe for Marketing Success: Blend Digital and CX, Mix Well With AI
The CRM Quiz
Service Is More Than a Selling Opportunity
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Monday.com’s New Tools Showcase Low-Code/No-Code Trend in CRM
A Study of Selling
Digital Skills Front and Center
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Oracle’s ‘Box of Chocolates’
How To Build the Most Effective Customer Journey
CloudShare, HubSpot Integration Offers Clearer Vision of Product Engagement
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