Salesforce.com officially unveiled its new software for the wealth management industry, confirming rumors that it won a 25,000-seat contract with Merrill Lynch to deploy the application. By itself, the Merrill Lynch deal is a noteworthy event. Increasingly, large firms are incorporating Software as ...
IBM posted sharply higher profits for its fourth quarter as software and services paced the technology giant, but some weakness in hardware sales led investors to sell off Big Blue shares. IBM said Friday that its net income during the period was $3.54 billion, or $2.31 per share, up 11 percent from...
Advanced Micro Devices, the world's second-largest microprocessor maker, warned Thursday that its fourth quarter results would come in below previous expectations. The news sent the company's shares spiraling and raised questions regarding the overall strength of the technology sector. AMD said rev...
The chip-making industry appears to be entering a period of consolidation, with a series of deals announced Monday suggesting firms are seeking to expand their technology portfolios and reduce costs by merging with onetime rivals. The largest of the deals calls for LSI Logic to purchase rival storag...
Dell shares fell Thursday after the computer maker said it would delay its quarterly earnings report and acknowledged that the Securities and Exchange Commission began a formal inquiry into the company's past accounting practices. The announcement came at the last minute, as Dell was set to report e...
Continuing and accelerating a long-term trend, U.S. newspapers lost significant circulation in recent months as more of the population turned to the Internet to get news and information, according to an industry report released Monday. The Newspaper Association of America said its analysis of circul...
Two employees of Hewlett-Packard and a contractor hired to help investigate boardroom media leaks have been subpoenaed to testify before Congress. Senior counsel Kevin Hunsaker and Global Security Manager Anthony Gentilucci both received subpoenas to testify before House Energy and Commerce Committe...
The chances that major social networking sites will face a potentially massive copyright infringement suit from at least one major record label grew this week, with talks among the various parties reportedly breaking down. YouTube and MySpace have been on notice about copyright issues for some time...
Intel is expected to announce up to 10,000 job cuts as soon as Tuesday, as it moves to adopt a more streamlined and profitable business structure. The company has made no secret of its intention to implement a major restructuring plan as it moves to restore its slipping profit margins. Intel's goal ...
The once promising mobile virtual network operator market -- composed of major consumer brands like Disney, which repackaged the services of local cellular phone companies for its clientele -- is failing to live up to expectations and making a minimal impact on the mobile market. The niche, which on...
Shares of Microsoft were higher Friday after the software giant reported lower earnings -- due in part to its standoff with European antitrust regulators -- and said it would aggressively move to buy back as much as US$40 billion worth of its own stock. Microsoft said profit for its fourth quarter f...
With Bill Gates planning to step back in two years from the software giant he founded, the reality is setting in that the technology world is losing one of its most instantly recognizable and polarizing figures. Observers say the change could be a significant one for both Microsoft and the tech sec...
The U.S. economy is continuing a five-year growth streak -- one largely unheralded until of late. The reason for the decided lack of enthusiasm may be, simply put, that this economic boom is a lot less widespread than the technology-based boom of the late 1990s. Last month, the Department of Labor a...
Intel China, a subsidiary of Intel Corporation, and Chinese language Web search engine Baidu on Thursday announced an agreement to co-develop Internet search and related applications in China. "Baidu is committed to providing the best way for people to find information. In addition to PCs, our users...
At least one UK-based telecommunications firms may be on the verge of launching a free broadband product, offering high-speed Internet access as a free service that comes with telephone service. The yet-to-be-announced services would be a new twist in what is shaping up to be a long and hard fought ...
Yes - It's my go-to for most topics.
Somewhat - It's a good resource but I do not consider it fully authoritative.
No - Too much of the information is incorrect or biased.
I do not use Wikipedia.
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‘Thinking Machine’ Speaks Volumes for Better Customer Service Experiences
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
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https://www.crmbuyer.com/story/sink-or-swim-5-e-commerce-pain-points-to-address-for-success-176769.html
Sink or Swim: 5 E-Commerce Pain Points To Address for Success
Sweetwater’s Well-Tuned Marketing Is Music to Shoppers’ Ears
An All-Encompassing Approach to Cloud-Based Retail CRM
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https://www.crmbuyer.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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https://www.crmbuyer.com/story/how-ap-automation-bolsters-supplier-and-customer-relationships-176476.html
How AP Automation Bolsters Supplier and Customer Relationships
Managing Google’s Algorithm Updates
4 Tips To Attract a Younger Customer Base
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https://www.crmbuyer.com/story/4-ways-to-build-customer-loyalty-amidst-sky-high-inflation-176825.html
4 Ways To Build Customer Loyalty Amidst Sky-High Inflation
Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
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https://www.crmbuyer.com/story/gen-z-to-retailers-sell-us-speed-simplicity-touchless-pay-options-176555.html
Gen Z to Retailers: Sell Us Speed, Simplicity, Touchless Pay Options
Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
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Pulse Check on Physical, Digital Commerce Health
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
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Robotic Letter Writing Lends a Hand to Personalized Marketing, CRM
Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
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New Recipe for Marketing Success: Blend Digital and CX, Mix Well With AI
The CRM Quiz
Service Is More Than a Selling Opportunity
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Monday.com’s New Tools Showcase Low-Code/No-Code Trend in CRM
A Study of Selling
Digital Skills Front and Center
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Oracle’s ‘Box of Chocolates’
How To Build the Most Effective Customer Journey
CloudShare, HubSpot Integration Offers Clearer Vision of Product Engagement
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