Computer software requires an enormous amount of support. That fact has enriched companies such as Oracle and SAP, which levy annual support fees of about 20 percent of the sale prices of their applications. That's one of the things that just sticks in the craw of Clint Oram, chief technology office...
SugarCRM made enhancements in four areas in the Sugar 6 Spring 2011 release: CRM made global, CRM made mobile, CRM made social, and Sugar as a platform. SugarCRM will also work more on integration with IBM's Lotus family of products. Its acquisition of iExtensions could move its Lotus integration ro...
In yet another step binding it closer to IBM, SugarCRM has acquired iExtensions, the CRM solution for Lotus Notes. A big part of our business is international," SugarCRM CEO Larry Augustin announced to an audience of analysts and reporters at SugarCon in San Francisco on Monday. "Quite a number of o...
Salesforce.com has signed an agreement to acquire Radian6 for $276 million in cash and $50 million in stock. Salesforce intends to use Radian6, a platform for social media monitoring, to help its clients track hundreds and millions of conversations on Facebook, Twitter, YouTube, blogs and other onli...
I saw an interesting CRM user interface the other day, and while I don't usually write about something as basic as the UI, I was drawn to this one. Actually, I've been very interested in a new class of UI emerging lately; something we haven't thought about in a long time is re-emerging, possibly as...
Oracle is debuting a business intelligence module -- for SAP users. Oracle Financial Analytics for SAP is designed to help SAP users wring more value out of their financial systems. While they are at it, Oracle no doubt hopes, these users may opt to migrate more of their operations to the Oracle pla...
It's sort of like the funny story about a young person discovering that Paul McCartney was in another group before Wings. Marc Benioff had another company sandwiched in between his Oracle days and founding Salesforce.com. So for those of us who knew that, Database.com had the same kind of retro vi...
Salesforce.com has added 50 new features to Force.com, which it will roll out on Wednesday, company chairman and CEO Marc Benioff said. He disclosed the information during his keynote speech opening the Dreamforce 2010 conference in San Francisco's Moscone Center Tuesday. Benioff also described what...
Salesforce.com at its Dreamforce conference in San Francisco today debuted a database in the cloud service, Database.com, that combines attractive heterogeneous features for a virtual data tier for developers of all commercial, technical and open source persuasions. Salesforce.com is upping the ante...
Salesforce.com on Tuesday unveiled Database.com, which it called the first enterprise database for the cloud. This is "the exact same database technology" as Salesforce.com's existing database but is "being packaged and provided as a standalone product so people can build platforms on their own tech...
I spent part of last week in the Seattle area at a small meeting Microsoft organized for analysts. The purpose was to brief us on product positioning and plans, and much of the meeting was covered by non-disclosure. Consequently, I am at a loss for how much I can divulge in this setting, at least ...
One of the more interesting developments of the last week has been the announced acquisition of ATG by Oracle. ATG is one of the leading suppliers of e-commerce solutions, and Oracle liked their stuff well enough to plunk down a cool billion bucks for the logo. I thought it was a good idea at the t...
Many mobile apps for CRM tend to deliver comprehensive versions of the original application. For example, one can use the mobile Salesforce.com app on a mobile device to carry out just about any CRM-related function that's possible using the enterprise version on a PC -- from monitoring the pipeline...
The term "cloud computing" has inspired a lot of thought, energy, ideas and enthusiasm. It's also sparked a lot of head-scratching, brow-furrowing and definition-debating. You might think that after several years of the concept being in the forefront of thought around business computing, this might ...
Seven months after Avaya closed its acquisition of Nortel and simultaneously released a road map for integrating the two product lines, Avaya has delivered on that plan. It is releasing a cornucopia of new and enhanced products that largely follow the promises Avaya made in January. "Most users on b...
Accessibility of service
Convenience in any situation
Cost-effectiveness
Eco-friendliness
No need for parking
Safe ride when having too much fun
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How To Leverage Gen AI Without Losing the Corporate Shirt
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The Future of Gen AI in Retail: Balancing Human Factors With Revenue Growth
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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Beyond the Cart: UX Hits and Misses Can Make or Break a Virtual Storefront
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Spectrio Digital Signage Gives AI Assist to In-Store Marketing
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5 Ways Retailers Can Sell More Online With a Personal Touch
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A New Era of Customer Service
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Omnichannel, Online Consumers Shift to Mindful Shopping Practices
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Landing Intelligent Customer Service
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