Federal agencies will continue to spend heavily on IT over the next five years, but the pace and direction of spending will be complicated by shifting priorities, congressional constraints and a presidential election. The bottom line is that the overall rate of IT spending will be above $98 billion each year for next six federal fiscal years, according to ...
The U.S. government's objectives for improving cybersecurity are taking shape in updated contracting procedures, contracts and projected increases in spending. Several recent developments have underscored the federal commitment to bolstering the protection of IT resources. On the contracting front, ...
The U.S. Department of Homeland Security on Thursday issued a warning to remove Apple's QuickTime for Windows. The alert came in response to Trend Micro's report of two security flaws in the software, which will never be patched because Apple has ended support for QuickTime for Windows. Computers ru...
The U.S. Department of Homeland Security this month will start sharing threat information with a small number of hand-picked companies under the newly enacted Cybersecurity Information Sharing Act. DHS hopes to collect threat indicators from companies and redistribute them so everyone gets a better ...
Obama administration officials last week met with senior executives from several leading Silicon Valley firms in a summit on how to combat the proliferation of terrorist communications on social media networks. Attorney General Loretta Lynch, FBI Director James Comey, and John Carlin, assistant atto...
After The New York Times and The Wall Street Journal revealed last week that their systems had been compromised by Chinese hackers, the Journal reported that the FBI has been probing attacks on U.S. media -- part of a long-running pattern by a "foreign entity" to compromise security at major U.S. co...
The United States Department of Homeland Security Computer Emergency Readiness Team has recently been advising computer users to update or switch off Java in browsers. Oracle's Java is a programming language that's used in browser plug-ins. It's used by vendors to make applications function across ...
Citing national security concerns, the Justice Department on Tuesday asked the FCC to put the brakes on the pending Sprint-Softbank merger. The DoJ, FBI and DHS are reviewing the buy for national security, law enforcement and public safety concerns, according to a letter Justice sent to the FCC. "We...
Oracle released a fix over the weekend for two serious vulnerabilities in Java, but this doesn't seem to have improved matters much. The vulnerabilities, which affect Web browsers using Java 7 plugins, let attackers remotely exploit target systems without needing a username or password. The U.S. Com...
A zero-day flaw in Oracle's Java programming language could make as many as 100 million computers connected to the Internet vulnerable to attack by cybercriminals. The threat posed by the Java vulnerability was considered so serious that the U.S. Department of Homeland Security urged computer users ...
DHS is urging computer users to disable or uninstall Java due to a serious flaw in JRE 7. The DHS' Computer Emergency Readiness Team warned Thursday evening that it was being exploited in the wild and could allow an attacker to execute arbitrary code on vulnerable systems. CERT recommended that Java...
Iran is to blame for a wave of distributed denial of service attacks that hit U.S. banks in the past few weeks, according to a report in The New York Times. The amount of traffic flooding American banks' sites was several times the volume Russia aimed at Estonia in a month-long online assault back i...
Flanked by former New Mexico Gov. Bill Richardson, Google chairman Eric Schmidt arrived Monday in North Korea. Richardson, who also is a former UN ambassador, has characterized the trip as a "private humanitarian mission" -- a far more hospitable description than ones coming from the U.S. State Depa...
The Federal Communications Commission on Thursday launched a smartphone security checker website to help consumers ensure their devices are as secure as possible. The page lists various mobile operating systems and also points to a general checklist of actions users can take to secure their smartpho...
Extremely - Personalization is a must. Without it, there's little chance of earning my loyalty.
Relatively - Personalization is a plus, but I do consider other factors when deciding who gets my business.
Minimally - Personalization is now automated and commonplace. Brands must do more to make me feel special to earn my loyalty.
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Playvox Workforce Management Prioritizes Emotional Loyalty
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Messaging Key To Meeting Changing CX Preferences
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Sweetwater’s Well-Tuned Marketing Is Music to Shoppers’ Ears
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5 Types of Shoppers and What They Want for the Holidays
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VR Platforms Deliver Metaverse-Style Experiences to Online Shopping
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For Better CRM Results, Prioritize Pipeline Over Forecast
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Why Quality E-Gifts Are Smart Business Decisions
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Robotic Letter Writing Lends a Hand to Personalized Marketing, CRM
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Time To Bring Back the Corporate Research Lab
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Retail Reality Check: Rewards Programs Do Matter to Consumers
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CloudWorld Reevaluated
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