Technological development is fueling the transformation of economies and production processes around the world. Just-in-time manufacturing -- an industry-shaking innovation when Japanese manufacturers applied the methodology on a wholesale basis back in the early 1980s -- is now a best practice acro...
New wired and wireless Web services are improving supply chain and B2B2C network management at both ends of the chain. As companies such as Ariba and IBM are hard at work extending supply chain and B2B network management with new and improved SOA-based Web services at the partner and customer end, w...
In the late 1990s, companies such as IBM and Ariba began rolling out the first global B2B networks. Subsequently, online supply chain technology expanded to meet the needs of companies that sell to the average consumer, and B2C was born. Recently, some market leaders coined the term "B2E," or busine...
The business-to-business market was the darling of e-commerce pundits way back in the early '90s when companies began to get serious about using the Web to do business. B2B e-commerce was expected to lead the way into a brave new online world of business communications, management and international ...
Ariba has announced plans to acquire FreeMarkets, a provider of supply management solutions. In total, the deal is expected to be worth about $493 million. The boards of directors of both companies unanimously approved the agreement. The move suggests Ariba is looking to move beyond its software beg...
SAP this month will begin shipping an updated version of its supplier relationship management (SRM) suite, which includes new features for live auctions, supplier portals and service procurement. By expanding its lineup, SAP is attempting to gain a leg up in the fast-growing SRM market. However, the...
The PeopleSoft suite of supply chain management applications is based on a technology framework developed by the Supply-Chain Council that addresses five key functions: plan, source, make, deliver and return. The offering targets both manufacturing- and service-based enterprises. "We are the only ve...
There is life after the bubble for technology and portal providers that serve the B2B sector of e-commerce. But vendors must adjust to a new landscape in which spending and cost-cutting priorities have shifted dramatically in response to tough economic times. According to Gartner research director J...
In the not-too-distant future, e-commerce technology not only will become smarter and faster, but could completely transform the way companies deal with internal information, customer service and the sales process. This change will occur as new features bring together several separate technologie...
While the worst of times may be over for companies in business-to-business e-commerce, the sector remains unsteady and is likely to see more consolidation and survival-oriented alliances. "I don't think the shakeout is over," Forrester research director Laurie Orlov told the E-Commerce Times, not...
Hard times have come to the e-commerce software industry -- and they've come with a vengeance. "Everyone's suffering right now," Aberdeen Group analyst David Alschuler told the E-Commerce Times. "It's affecting every vendor. But really the ones with smaller market shares and less liquidity are go...
Yes - It's my go-to for most topics.
Somewhat - It's a good resource but I do not consider it fully authoritative.
No - Too much of the information is incorrect or biased.
I do not use Wikipedia.
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‘Thinking Machine’ Speaks Volumes for Better Customer Service Experiences
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
Advanced Voice Response Tech Leading to Improved CX
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Sink or Swim: 5 E-Commerce Pain Points To Address for Success
Sweetwater’s Well-Tuned Marketing Is Music to Shoppers’ Ears
An All-Encompassing Approach to Cloud-Based Retail CRM
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Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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How AP Automation Bolsters Supplier and Customer Relationships
Managing Google’s Algorithm Updates
4 Tips To Attract a Younger Customer Base
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4 Ways To Build Customer Loyalty Amidst Sky-High Inflation
Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
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Gen Z to Retailers: Sell Us Speed, Simplicity, Touchless Pay Options
Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
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Pulse Check on Physical, Digital Commerce Health
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
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Robotic Letter Writing Lends a Hand to Personalized Marketing, CRM
Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
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New Recipe for Marketing Success: Blend Digital and CX, Mix Well With AI
The CRM Quiz
Service Is More Than a Selling Opportunity
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Monday.com’s New Tools Showcase Low-Code/No-Code Trend in CRM
A Study of Selling
Digital Skills Front and Center
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Oracle’s ‘Box of Chocolates’
How To Build the Most Effective Customer Journey
CloudShare, HubSpot Integration Offers Clearer Vision of Product Engagement
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