BT Retail, one of the UK's largest communication service providers, has selected Convergys Geneva billing software as part of a three-year program to improve customer service. Many carriers and telecom service providers struggle with how to integrate CRM and advanced billing applications. Along with...
Amdocs has unveiled the first upgrade of ClarifyCRM, the once-leading CRM application that it purchased from Nortel last November for $200 million. ClarifyCRM 11 offers some major developments, vice president of marketing and strategy Peter Hurst told CRM Buyer Magazine, including the ability to run...
On all accounts where it's available
Limited to critical accounts like banking and email
Only when enforced by the service provider
Plan to start using soon
Prefer not to use
What is two-factor authentication?
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Customer Retention by Extraordinary Means Is Not CRM
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Is Generative AI the Next Big CX Thing Despite Its Risks?
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Subscription Sales Spur Superior Selling
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The Price Retailers Pay for Flawed Product Information
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Subscription Commerce Merchants Innovate Amid Rising Churn Rates
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Salesforce Starter Is Integral To Cover the CRM Waterfront
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